Overnight Auditor & Guest Services Specialist

Wyndham Hotels & Resorts; Roseville (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Paid vacation

Tuition reimbursement

Job summary

The Night Auditor at Highgate Hotels performs reconciliation of all hotel cashier transactions and compiles management reports to ensure accurate guest billings and city ledger transactions. The role includes communicating issues to management and performing guest service duties such as check-in, check-out, switchboard operations, and reservations.

The position requires the ability to work with financial data, strong communication skills, and flexibility for late/overnight shifts, with a focus

Qualifications

• High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.
• Guest Service Experience preferred.
• Computer knowledge/skills required.
• Flexible and long hours sometimes required.
• Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Late/Overnight shift
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

Responsibilities

• The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions.
• Communicate concerns and/or related issues to all levels of management and perform guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.

Skills

High School diploma

Guest Service Experience

Computer knowledge

Long hours

Attention to numbers

Shift flexibility

Communication skills

Multitasking

Tools

Cashiering systems

Job description

The Night Auditor at Highgate Hotels performs reconciliation of all hotel cashier transactions and compiles management reports to ensure accurate guest billings and city ledger transactions. The role includes communicating issues to management and performing guest service duties such as check-in, check-out, switchboard operations, and reservations.

The position requires the ability to work with financial data, strong communication skills, and flexibility for late/overnight shifts, with a focus