Overnight Auditor & Guest Services Specialist

Highgate; United States; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) Retirement Plan with employer

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Tuition reimbursement

Job summary

Highgate Hotels in Rosemont, IL is seeking a Night Auditor to reconcile hotel cashier transactions, review management reports, and ensure the accuracy of guest billings and city ledger entries. This role includes guest services duties such as check-in/check-out and switchboard operations as needed.

The position requires a High School diploma or equivalent, basic arithmetic, and strong communication skills; willingness to work late shifts and weekends; prior guest service experience is preferred.

Qualifications

• High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.
• Guest Service Experience preferred.
• Computer knowledge/skills required.
• Flexible and long hours sometimes required.
• Late/Overnight shift
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Responsibilities

• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be willing to cross train in other accounting or hotel-related areas.
• Must be able to prioritize job functions in order to meet deadlines.
• Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.).
• Audit and reconcile financial and statistical reports.
• Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.
• Prepare and distribute month-end reports.
• Audit and reconcile all Front Desk and Food & Beverage Cashier’s work.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Prioritize job functions in order to meet deadlines.
• Ensure accuracy of all numbers reported including statistics.
• Input and update financial information into corporate communications network.
• Perform daily, weekly, monthly and annual data processing system functions as required.
• Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
• Ensure overall guest satisfaction.
• Respond to governmental inquiries upon receipt.
• Handle guest requests

Skills

Guest service

Communication

Multitasking

Attention to detail

Education

High School diploma

Tools

Computer literacy

Job description

Highgate Hotels in Rosemont, IL is seeking a Night Auditor to reconcile hotel cashier transactions, review management reports, and ensure the accuracy of guest billings and city ledger entries. This role includes guest services duties such as check-in/check-out and switchboard operations as needed.

The position requires a High School diploma or equivalent, basic arithmetic, and strong communication skills; willingness to work late shifts and weekends; prior guest service experience is preferred.