Overnight Guest Services Specialist

Stonebridge; Addison (TX); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401(k) matching

Wellness support

Life and disability insurance

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge is seeking a Night Auditor in Addison, Texas for a part-time overnight role. You will balance revenues, perform bookkeeping tasks, and handle guest check-ins/check-outs while delivering excellent service and maintaining security.

Responsibilities include room registration, payment verification, and using the property management system. Strong communication and independent decision-making are essential.

Qualifications

• Previous experience in a hospitality or customer service role preferred.
• Proficiency in basic bookkeeping and balancing financial transactions.
• Strong communication skills, both verbal and written.
• Proficient in using property management systems and office software.
• Excellent customer service and problem-solving skills.
• Ability to work independently and make decisions with minimal supervision.
• Detail-oriented with strong organizational skills.

Responsibilities

• Greet, register, and assign rooms to hotel guests.
• Verify customer payment methods and process credit authorizations.
• Maintain accurate records of room availability and guest accounts using the property management system.
• Balance daily receipts and revenues, conducting income audits on posted revenues.
• Assist guests with check-out processes, reviewing accounts and resolving discrepancies.
• Answer phone calls promptly, directing inquiries or addressing guest needs.
• Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
• Make and confirm reservations, ensuring accurate data entry.
• Provide guests with information on hotel services and local attractions.
• Document guest feedback and elevate issues to management when necessary.
• Perform nightly "bucket checks" to ensure compliance with hotel standards.
• Assist in maintaining security and safety during overnight shifts by monitoring guest activity and access.

Job description

Stonebridge is seeking a Night Auditor in Addison, Texas for a part-time overnight role. You will balance revenues, perform bookkeeping tasks, and handle guest check-ins/check-outs while delivering excellent service and maintaining security.

Responsibilities include room registration, payment verification, and using the property management system. Strong communication and independent decision-making are essential.