Overnight Auditor & Guest Experience Lead

WSLM Recruiting; Page (AZ); On-site; USD 48,712,000 - 54,443,000; Full time

Benefits offered by this job

401(k) match

Hotel discounts

Medical, Dental, Vision insurance

Job summary

Western States Lodging & Management is seeking a Night Auditor for Best Western View of Lake Powell to oversee overnight front desk operations and ensure a smooth transition to morning staff. You will balance guest satisfaction with accurate accounting and be the on-duty manager when needed.

Responsibilities include checking in late guests, handling reservations, running audit reports, and safeguarding financial records while delivering warm, professional hospitality in a fast-paced environment.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service experience preferred.
• Experience in a hotel/front desk/night audit or similar role preferred.

Responsibilities

• Welcome and register late-arriving guests, assign rooms, and accommodate special requests whenever possible.
• Check guests out efficiently and professionally.
• Assist with reservations, pre-registration, and room assignments.
• Respond to overnight guest questions, requests, concerns, and emergencies.
• Serve as the Manager on Duty and assist with resolving guest concerns.
• Audit group accounts to ensure postings align with applicable sales contracts.
• Run night audit reports and complete required accounting documentation.
• Follow established cash handling, credit, and check-cashing procedures.
• Complete daily front desk and night audit checklists accurately.
• Operate the hotel’s property management system and follow brand-specific front desk requirements.
• Stay informed about current hotel promotions, services, and amenities.
• Demonstrate hospitality and service standards.

Skills

Customer service

Attention to detail

Professional communication

Calm under pressure

Basic computer skills

Education

High school diploma or equivalent

Job description

Western States Lodging & Management is seeking a Night Auditor for Best Western View of Lake Powell to oversee overnight front desk operations and ensure a smooth transition to morning staff. You will balance guest satisfaction with accurate accounting and be the on-duty manager when needed.

Responsibilities include checking in late guests, handling reservations, running audit reports, and safeguarding financial records while delivering warm, professional hospitality in a fast-paced environment.