Overnight Auditor & Guest Experience Lead

Western States Lodging and Management; Draper (UT); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

401(k) 4% match

Hotel discounts

Medical, dental, vision + HSA

PTO & Vacation

Job summary

Western States Lodging & Management is seeking a Night Auditor for the Hampton Inn Draper. You’ll welcome guests, register late arrivals, handle reservations, and perform night audit tasks while maintaining outstanding service.

As Manager on Duty, you’ll resolve guest concerns, audit group accounts, and ensure accurate nightly financial records. The role requires reliability, detail orientation, and the ability to work overnight, weekends, and holidays as needed.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service experience preferred.
• Experience in a hotel, front desk, night audit, or similar role preferred.
• Basic understanding of hotel operations and front desk procedures.
• Strong attention to detail and accuracy when handling financial transactions.
• Ability to provide professional, courteous service to guests and coworkers.
• Basic computer skills with the ability to learn property management and reporting systems.
• Availability to work overnight shifts, including some weekends and holidays as needed.

Responsibilities

• Welcome and register late‑arriving guests, assign rooms, and accommodate special requests whenever possible
• Check guests out efficiently and professionally
• Assist with reservations, pre‑registration, and room assignments
• Respond to overnight guest questions, requests, concerns, and emergencies
• Serve as the Manager on Duty and assist with resolving guest concerns
• Audit group accounts to ensure postings align with applicable sales contracts
• Run night audit reports and complete required accounting documentation
• Follow established cash handling, credit, and check‑cashing procedures
• Complete daily front desk and night audit checklists accurately
• Operate the hotel’s property management system and follow brand‑specific front desk requirements
• Stay informed about current hotel promotions, services, and amenities
• Demonstrate Western States Lodging & Management hospitality and service standards

Skills

Customer service

Attention to detail

Basic computer skills

Cash handling

Education

High school diploma or equivalent

Tools

PMS software

Job description

Western States Lodging & Management is seeking a Night Auditor for the Hampton Inn Draper. You’ll welcome guests, register late arrivals, handle reservations, and perform night audit tasks while maintaining outstanding service.

As Manager on Duty, you’ll resolve guest concerns, audit group accounts, and ensure accurate nightly financial records. The role requires reliability, detail orientation, and the ability to work overnight, weekends, and holidays as needed.