Overnight Auditor: Guest Experience & Financials

Hampton-Inn-El-Cajon; El Cajon (CA); Sur place; USD 42 000 - 52 000; Plein temps

Avantages offerts par ce poste

Medical, dental, life insurance

PTO

401k with company match

Travel discount program

Growth opportunities

Résumé du poste

Excel Hotel Group is seeking a front desk associate to check guests in/out swiftly and courteously. You will manage payments, provide guest information, and run end-of-day reports, ensuring accuracy and policy compliance. Overnight shifts on weekends may include data entry and financial reporting.

Responsibilities include greeting guests, handling reservations and phones, and upselling rooms to support revenue goals while maintaining excellent service standards.

Qualifications

• 1–2 years of customer service experience required.
• Ability to stand for 8 hours during shifts.
• Basic computer skills including email, word processing and spreadsheets.
• Familiarity with hotel management systems preferred.

Responsabilités

• Check guests in and out efficiently using the property management system.
• Process all payments per hotel policies and end-of-day reports.
• Provide information and courteous customer service to guests and visitors.
• Handle cashiering tasks, reports and deposits accurately.
• Issue and secure guest safes and respond to guest requests.
• Address guest complaints and perform service recovery as needed.
• Upsell rooms to maximize hotel revenue.

Connaissances

Customer service

Standing for long hours

Email

Word processing

Spreadsheets

Hotel management system

Description du poste

Excel Hotel Group is seeking a front desk associate to check guests in/out swiftly and courteously. You will manage payments, provide guest information, and run end-of-day reports, ensuring accuracy and policy compliance. Overnight shifts on weekends may include data entry and financial reporting.

Responsibilities include greeting guests, handling reservations and phones, and upselling rooms to support revenue goals while maintaining excellent service standards.