Night Auditor - PT Weekend

Hampton-Inn-El-Cajon; El Cajon (CA); Presencial; USD 42.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, life insurance

PTO

401k with company match

Travel discount program

Growth opportunities

Descripción de la vacante

Excel Hotel Group is seeking a front desk associate to check guests in/out swiftly and courteously. You will manage payments, provide guest information, and run end-of-day reports, ensuring accuracy and policy compliance. Overnight shifts on weekends may include data entry and financial reporting.

Responsibilities include greeting guests, handling reservations and phones, and upselling rooms to support revenue goals while maintaining excellent service standards.

Formación

• 1–2 years of customer service experience required.
• Ability to stand for 8 hours during shifts.
• Basic computer skills including email, word processing and spreadsheets.
• Familiarity with hotel management systems preferred.

Responsabilidades

• Check guests in and out efficiently using the property management system.
• Process all payments per hotel policies and end-of-day reports.
• Provide information and courteous customer service to guests and visitors.
• Handle cashiering tasks, reports and deposits accurately.
• Issue and secure guest safes and respond to guest requests.
• Address guest complaints and perform service recovery as needed.
• Upsell rooms to maximize hotel revenue.

Conocimientos

Customer service

Standing for long hours

Email

Word processing

Spreadsheets

Hotel management system

Descripción del empleo

Job Summary

Checks guests in and out of the hotel quickly, efficiently and courteously using the property management system, processes all payments according to established hotel policies and requirements, provides information and customer service to guests and visitors of the hotel, and runs end-of-day reports. Customer service and completion of financial reports/data input into worksheets during overnight shift on Saturday and Sunday.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Benefits/Perks

• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
• We offer an excellent travel discount program.
• Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.