Night Audit & Guest Experience Specialist

Crestview Management, LLC; Saint Pete Beach (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A hospitality management company is seeking a Night Auditor responsible for balancing revenue and expenses for the hotel. The role includes auditing accuracy in financial records and providing exceptional customer service during the overnight shift. Candidates should have a high school diploma and prior hotel night audit experience is preferred. Strong attention to detail and communication skills are essential. The position requires the ability to work overnight shifts, including weekends and holidays.

Qualifications

• Prior experience in a hotel night audit position preferred.
• Ability to work overnight shifts, weekends, and holidays as needed.
• Strong attention to detail and ability to work independently.

Responsibilities

• Balance and audit for accuracy room revenue, food and beverage revenue, and telephone revenue.
• Ensure all necessary paperwork is completed and submitted in a timely manner.
• Handle guest inquiries and complaints in a professional and courteous manner.

Skills

Attention to detail

Communication skills

Customer service skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Hotel property management systems

Job description

The Night Auditor is responsible for balancing the revenue and expense transactions that occurred during the day at the hotel. This position is responsible for ensuring the accuracy of the hotel's financial records and providing exceptional customer service to guests during the overnight shift.

Responsibilities:

• Balance and audit for accuracy room revenue, food and beverage revenue, and telephone revenue.
• Ensure all necessary paperwork is completed and submitted in a timely manner.
• Handle guest inquiries and complaints in a professional and courteous manner.
• Assist with the preparation of financial reports and statements.
• Perform other duties as assigned by management.

Requirements:

• High school diploma or equivalent required.
• Prior experience in a hotel night audit position preferred.
• Strong attention to detail and ability to work independently.
• Excellent communication and customer service skills.
• Proficient in Microsoft Office and hotel property management systems.
• Ability to work overnight shifts, weekends, and holidays as needed.