Night Auditor: Guest Concierge & Overnight Revenue Clerk

Excel Hotel Group; El Cajon (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

PTO

401k with match

Travel discounts

Growth opportunities

Job summary

Excel Hotel Group is seeking a front desk professional to check guests in and out quickly and courteously using the property management system. You will process payments, provide information, and run end-of-day reports on overnight shifts on Saturdays and Sundays.

Customer service and data entry duties are required during the shift. Responsibilities include greeting guests, registering arrivals, upselling rooms when possible, and handling cash/credit transactions accurately.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Responsibilities

• Greet guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Upsell rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including posting charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints and performs service recovery gestures to ensure total guest satisfaction.

Skills

Customer service

Cash handling

Multitasking

Phone etiquette

Tools

Hotel management system

Email

Spreadsheet software

Job description

Excel Hotel Group is seeking a front desk professional to check guests in and out quickly and courteously using the property management system. You will process payments, provide information, and run end-of-day reports on overnight shifts on Saturdays and Sundays.

Customer service and data entry duties are required during the shift. Responsibilities include greeting guests, registering arrivals, upselling rooms when possible, and handling cash/credit transactions accurately.