Night Auditor: Guest Experience & Night Operations

Green Tree Inn Mission Bay; San Diego (CA); Presencial; USD 36 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, life

PTO and 401k with company match

Travel discount program

Opportunity to grow from within

Resumo da oferta

Excel Hotel Group is seeking a Front Desk Clerk to check guests in and out efficiently, process payments, and provide information on hotel services. You will handle cashier tasks and assist guests with requests, ensuring a smooth, welcoming experience.

The ideal candidate has 1–2 years of customer service, basic computer skills, and the ability to stand for long periods while using a hotel management system and standard office software. This is an on-site role with growth opportunities.

Qualificações

• 1-2 years customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software including email, word processing, spreadsheet software and hotel management system.

Responsabilidades

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones promptly and courteously.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions per procedures, including posting charges and preparing deposits.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates guest requests or issues to management for follow-up.
• Responds to guest complaints and provides service recovery to ensure satisfaction.

Conhecimentos

Customer service

Cash handling

Technical literacy

Ferramentas

Hotel management system

Email

Word processing

Spreadsheet

Descrição da oferta de emprego

Excel Hotel Group is seeking a Front Desk Clerk to check guests in and out efficiently, process payments, and provide information on hotel services. You will handle cashier tasks and assist guests with requests, ensuring a smooth, welcoming experience.

The ideal candidate has 1–2 years of customer service, basic computer skills, and the ability to stand for long periods while using a hotel management system and standard office software. This is an on-site role with growth opportunities.