Overnight Audit Specialist — Luxury Hotel Front Desk

Hyatt; Houston (TX); Sur place; USD 2 066 000 - 2 893 000; Plein temps

Avantages offerts par ce poste

Free room nights

Discounted room rates

Medical Insurance

Dental Insurance

Vision Insurance

401K match

Paid Time Off

Paid Family Leave

Tuition Reimbursement

Employee Stock Purchase Plan

Retail Discounts

Résumé du poste

Hyatt Thompson Houston is hiring for a Night Audit to oversee overnight front desk operations, guest registrations, and night reconciling transactions. This role demands accuracy, discretion, and guest-focused service.

The Night Audit position requires strong communication skills and the ability to handle guest requests, with the flexibility to work overnights, weekends, and holidays at our 36-story luxury hotel near Buffalo Bayou Park.

Qualifications

• Hospitality and front desk experience preferred.
• Night Audit experience preferred.
• Strong verbal and written communication skills.
• Ability to stand for long periods.
• Flexibility to work mornings, evenings, weekends, and holidays.

Responsabilités

• Guest registration process.
• Telephone communication with in-house and external callers.
• Resolving guest requests and complaints.
• Night roll.
• Reconciling the day's transactions.
• Processing payments.
• Preparing for the following day's operation.

Connaissances

Hospitality experience

Front desk experience

Night Audit experience

Description du poste

Hyatt Thompson Houston is hiring for a Night Audit to oversee overnight front desk operations, guest registrations, and night reconciling transactions. This role demands accuracy, discretion, and guest-focused service.

The Night Audit position requires strong communication skills and the ability to handle guest requests, with the flexibility to work overnights, weekends, and holidays at our 36-story luxury hotel near Buffalo Bayou Park.