Night Auditor & Front Desk Specialist

Embassy Suites Houston Downtown; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Embassy Suites Houston Downtown Night Audit role overseeing overnight front desk operations, ensuring accurate daily financials and a smooth guest experience. The incumbent reconciles revenue, generates reports for management, and supports late-night operations with professionalism.

The position requires strong attention to detail, organizational skills, and the ability to work independently. Front desk experience is preferred; state certifications may apply as appropriate for the

Qualifications

• 6 months or more of front desk experience, preferably with brand experience.
• Ability to reconcile daily financial transactions and balance accounts.

Responsibilities

• Manage front desk operations during overnight shifts.
• Check in late-arriving guests and handle checkouts as needed.
• Reconcile daily financial transactions and balance accounts.
• Generate and distribute daily reports for management.
• Monitor and respond to guest inquiries and requests.
• Ensure security and safety protocols are followed overnight.
• Audit room rates, charges, and payment methods for accuracy.
• Assist with reservations and room assignments.
• Address and resolve any guest complaints or issues.
• Coordinate with housekeeping and maintenance for early-morning needs.
• Maintain accurate records of occupancy and revenue.
• Prepare the front desk for the morning shift transition.

Skills

Front desk experience

Customer service

Attention to detail

Organizational skills

Job description

Embassy Suites Houston Downtown Night Audit role overseeing overnight front desk operations, ensuring accurate daily financials and a smooth guest experience. The incumbent reconciles revenue, generates reports for management, and supports late-night operations with professionalism.

The position requires strong attention to detail, organizational skills, and the ability to work independently. Front desk experience is preferred; state certifications may apply as appropriate for the