Part-Time Night Audit

Hyatt; Houston (TX); On-site; USD 2,066,000 - 2,893,000; Full time

Benefits offered by this job

Free room nights

Discounted room rates

Medical Insurance

Dental Insurance

Vision Insurance

401K match

Paid Time Off

Paid Family Leave

Tuition Reimbursement

Employee Stock Purchase Plan

Retail Discounts

Job summary

Hyatt Thompson Houston is hiring for a Night Audit to oversee overnight front desk operations, guest registrations, and night reconciling transactions. This role demands accuracy, discretion, and guest-focused service.

The Night Audit position requires strong communication skills and the ability to handle guest requests, with the flexibility to work overnights, weekends, and holidays at our 36-story luxury hotel near Buffalo Bayou Park.

Qualifications

• Hospitality and front desk experience preferred.
• Night Audit experience preferred.
• Strong verbal and written communication skills.
• Ability to stand for long periods.
• Flexibility to work mornings, evenings, weekends, and holidays.

Responsibilities

• Guest registration process.
• Telephone communication with in-house and external callers.
• Resolving guest requests and complaints.
• Night roll.
• Reconciling the day's transactions.
• Processing payments.
• Preparing for the following day's operation.

Skills

Hospitality experience

Front desk experience

Night Audit experience

Job description

Thompson Houston is now hiring new colleagues to join the hotel's team. Set in a soaring 36-story skyscraper, Thompson Houston + The Residences at the Allen is the city's newest and most fashionable landmark. This architectural marvel sets a stylish scene for influential locals, seasoned globetrotters, and cultural tastemakers to meet and connect, luxuriate, and celebrate. The hotel's coveted location in verdant Buffalo Bayou Park centers the property as a veritable oasis within the city. Newly opened February 2024, this luxury oasis boasts 172 luxury guestrooms, including 34 breathtaking suites, and a private collection of 100 residences. Unmatched amenities include a full-service spa, a well-equipped fitness center, several destination restaurants, a private heliport, an expansive one-acre pool deck, and over 17,000 square feet of flexible meeting and event spaces.

Benefits

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Dental and Vision Insurance with only 30-day waiting period!
• 401K with company match
• Generous Paid Time Off
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more

Night Audit Job Description

The Night Audit is responsible for overseeing specific night audit duties and assisting with Front Office operational duties during the overnight shift.

• Guest registration process
• Telephone communication with in-house and external callers
• Resolving guest requests and complaints
• Night roll
• Reconciling the day's transactions
• Processing payments
• Preparing for the following day's operation

Qualifications

• Hospitality and front desk experience is preferred
• Night Audit experience preferred
• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills
• Ability to stand for long periods of time.
• Must have flexible work availability to include mornings, evenings, weekends, and holidays

Our Values

• Empathy
• Integrity
• Respect
• Inclusion
• Experimentation
• Wellbeing

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.