Overnight

Planet Fitness; Littleton (CO); In loco; USD 17.000 - 25.000; Tempo pieno

Descrizione del lavoro

Planet Fitness in Littleton, CO is seeking a front desk associate to drive new member sales and deliver a positive member experience. You will greet guests, sign up members, take tours, handle inquiries, and assist with account updates while maintaining club cleanliness.

The role emphasizes strong customer service, active listening, and problem-solving to resolve member questions, with a schedule including four 8-hour shifts per week and ongoing training.

Competenze

• Excellent customer service skills.
• Strong listening and empathy to resolve issues.
• Proactive problem solving with calm communication.
• Professional and respectful interpersonal conduct.

Mansioni

• Greet and sign up new members, and show tours to potential members.
• Handle front desk tasks: inquiries, member check-ins, account updates.
• Escalate member services issues to Club Manager/Assistant Manager as needed.
• Maintain cleanliness and organization of the club.
• Assist with ongoing training and deep cleaning as part of shift duties.

Conoscenze

Customer service

Active listening

Problem solving

Diplomacy

Descrizione del lavoro

Job SummaryResponsible for new member sales and a positive member experienceEssential Duties and ResponsibilitiesGreet/meet potential members, providing a great customer experienceHandle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members accountFacilitate member services issues and question and forward to Club Manager/Assistant manager as neededHelp maintain the neatness/cleanliness of the clubShift Expectations (4 8 hour shifts)1 hour (minimum): Deep cleaning1 hour (minimum): Continued TrainingFull Shift: see Essential Duties and ResponsibilitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problemProblem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Minimum QualificationsStrong customer service skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift up to 50 lbs less than 30% of the time