Overhead Door Service Coordinator — Dispatch & Customer Care

Dixie Electric, Plumbing, Air and Doors; Homewood (AL); On-site; USD 42,000 - 62,000; Full time

Job summary

Dixie Electric, Plumbing, Air and Doors is seeking a Service Coordination Specialist in Homewood, AL to schedule and dispatch commercial overhead door services. You will contact customers, prioritize calls, and ensure accurate documentation of orders, parts, and labor.

This role supports technicians and management with efficient scheduling and reporting. The position requires strong communication, organizational skills, and proficiency with basic software.

Qualifications

• High school diploma or equivalent is required.
• Experience in service coordination or dispatching is preferred.
• Experience with overhead doors or building services is a plus.
• Strong customer service and communication abilities.

Responsibilities

• Schedule and coordinate commercial overhead door service calls, repairs, inspections, and preventative maintenance.
• Dispatch service technicians based on location, availability, experience, and job requirements.
• Communicate with customers regarding service requests, appointment times, technician arrival times, and job status.
• Receive and prioritize emergency and routine service calls.
• Create, update, and maintain work orders and customer service records.
• Review technician reports to ensure labor, materials, parts, and job information are accurately documented.
• Prepare service estimates, purchase orders, invoices, and other required documentation.
• Coordinate ordering and availability of parts, materials, and equipment needed to complete service work.
• Monitor open work orders and follow up on jobs that require additional parts, return visits, or customer approval.
• Communicate with technicians throughout the workday to address scheduling changes and job-site issues.
• Coordinate with customers, contractors, property managers, facility managers, and other commercial contacts.
• Assist with warranty claims and manufacturer-related service issues when applicable.
• Follow up with customers after completed service to ensure satisfaction.
• Maintain accurate customer, equipment, service history, and billing information.
• Assist management with service reports, scheduling reports, and other administrative duties.
• Ensure company policies, safety requirements, and customer service standards are followed.

Skills

Customer service

Communication skills

Organizational skills

Time management

Prioritization

Attention to detail

Phone and email communication

CRM systems

Scheduling software

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM software

Scheduling systems

Job description

Dixie Electric, Plumbing, Air and Doors is seeking a Service Coordination Specialist in Homewood, AL to schedule and dispatch commercial overhead door services. You will contact customers, prioritize calls, and ensure accurate documentation of orders, parts, and labor.

This role supports technicians and management with efficient scheduling and reporting. The position requires strong communication, organizational skills, and proficiency with basic software.