HVAC Service Scheduler & Dispatch Coordinator

Dexian; Pelham (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

Dexian is seeking an on-site Dispatch/Administrative professional for the Pelham, Alabama area. You will answer phones, input customer data, schedule appointments, and support technicians with parts and POs.

The role requires maintaining calendars, coordinating meetings, and ensuring timely follow-ups while safeguarding confidential information. It emphasizes organization, reliability, and clear communication within a fast-paced team.

Qualifications

• 2–3+ years in dispatch & operations, administration, or a related support role.
• 2 years of HVAC industry experience.
• Clear written and verbal communication for cross-functional collaboration.
• Strong planning and organizational skills.
• Timely, reliable, and detail-oriented.

Responsibilities

• Answer phones and schedule appointments per service line.
• Book T&M jobs, order parts, or issue POs for T&M as needed.
• Dispatch as needed.
• Ensure parts are returned to RC promptly.
• Return calls when applicable.
• Keep warehouse organized and moving parts; no heavy lifting.

Skills

Dispatch experience

Communication skills

Planning

Organization

Job description

Dexian is seeking an on-site Dispatch/Administrative professional for the Pelham, Alabama area. You will answer phones, input customer data, schedule appointments, and support technicians with parts and POs.

The role requires maintaining calendars, coordinating meetings, and ensuring timely follow-ups while safeguarding confidential information. It emphasizes organization, reliability, and clear communication within a fast-paced team.