Outside Operations Manager

The Oaks Club; Osprey (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Full Employer-Paid Health Benefits

Dental / Vision

Retirement Benefits (401k Program)

Paid Time Off (PTO)

Golf Privileges

Job summary

The Oaks Club in Florida is a private, member-owned sanctuary with 36 holes and a full spectrum of activities. We seek an Outside Operations Manager to lead the member-facing experience from arrival through departure, delivering a refined, personalized private-club experience defined by recognition, anticipation, presentation and relationships.

The successful candidate will be a hands-on leader, recruiting, training, scheduling and coaching the Outside Operations team, knowing members personally

Qualifications

• Minimum five years of progressive experience supervising and managing in golf operations, hospitality or private-club service.
• Professionalism, discretion and integrity.
• Visible, engaging, hands-on leadership with member interaction.
• Member-first mindset with anticipation, recognition and follow-through.
• Ability to recruit, train, schedule, coach and hold a service team accountable.
• Strong organizational and communication skills managing staffing, payroll, equipment, and daily tasks.
• Commitment to service excellence and private-club presentation.

Responsibilities

• Lead daily Outside Operations from member arrival to departure.
• Recruit, train, schedule, coach and evaluate the Outside Operations team.
• Build relationships with members and learn preferences.
• Manage member bag and cart storage organization.
• Develop and enforce SOPs, checklists, and service standards.
• Oversee arrival, bag handling, and departure services.
• Direct cart operations and fleet presentation.
• Coordinate practice facility operations and range setup.
• Coordinate first-tee and starting operations with Golf Professional staff.
• Manage staffing levels, timekeeping, payroll and overtime.
• Maintain inventories and assist with purchasing and budgets.
• Lead Outside Operations for member tournaments and events.
• Communicate with Golf, Agronomy and other departments about needs and priorities.
• Maintain cleanliness and presentation of Outside Operations areas.

Skills

Recruitment

Training & Coaching

Staff Scheduling

Guest Relations

Operational Leadership

Job description

Overview

The Outside Operations Manager is a key member of the Golf Operations team at The Oaks Club, responsible for directing the member-facing operation from arrival through departure. Reporting to the Director of Golf, this individual will deliver a refined, personalized private-club experience defined by recognition, anticipation, exceptional presentation and genuine relationships.

The successful candidate is a highly visible, hands‑on leader who combines strong hospitality instincts with disciplined operational management. They will recruit, train, schedule, coach and hold accountable the Outside Operations team while upholding clear standards for arrival, bag handling and storage, cart presentation, practice‑facility operations, first‑tee readiness and departure service. They will be expected to know the membership personally, understand individual preferences, and build a culture in which every team member owns the details that shape the member experience.

About The Oaks Club

The Oaks Club is a private, member‑owned sanctuary spread over a thousand acres south of Sarasota, with sugar sand beaches, lush nature preserves and immaculate golf courses. Members enjoy private golf on two exceptional 18‑hole courses, along with tennis, pickleball, bocce, croquet, fitness, wellness and upscale casual dining.

The Racquets Center offers 12 Har‑Tru tennis courts, all sub‑irrigated and fully lighted, along with 4 dedicated pickleball courts and a 600‑square foot retail shop stocked with equipment, apparel, and gear. The WellFit Center offers over 7,500 square feet of cardiovascular, strength training and free weight equipment, group exercise rooms, two treatment rooms, locker rooms and a swimming pool. Three onsite restaurants serve menus crafted by the Club's Executive Chef and team, and the dining calendar includes Farm‑to‑Table dinners and Family Fun Day.

This close‑knit community values people for who they are, fostering lifelong friendships and a genuine sense of belonging. Members enjoy boating, biking and kayaking, along with book clubs, card games, theater trips, dance parties and art exhibitions. The Club also emphasizes philanthropy, supporting local charities and scholarship funds.

Facility Details

Facility type: Private - Member Owned

Holes: 36 (two 18‑hole courses)

Annual rounds: 47,500

Club season: Year-Round

Gratuity policy: Tipping Allowed

Experience Required

DESIRED QUALITIES & QUALIFICATIONS:

• Minimum five years of progressive experience supervising and managing in golf operations, hospitality or private‑club service.


• Personal character that reflects professionalism, discretion and integrity


• A visible, engaging and hands‑on leader who actively interacts with members, guests and staff.


• A member‑first mindset with an instinct for anticipation, recognition, personalization and follow‑through.


• Demonstrated ability to recruit, train, schedule, coach and hold a service team accountable to defined standards.


• Strong organizational and communication skills, with the ability to manage staffing, payroll, equipment, daily assignments and multiple priorities.


• A commitment to service excellence, presentation and the details that define a private‑club experience.

Essential Responsibilities

POSITION RESPONSIBILITIES:

• Lead the daily Outside Operations experience from member arrival through departure, ensuring every touchpoint reflects Club standards for recognition, anticipation, presentation and follow‑through.


• Recruit, train, schedule, coach and evaluate the Outside Operations team, building a culture of accountability, teamwork, urgency and genuine hospitality.


• Serve as a visible leader and welcoming ambassador for The Oaks Club, building relationships with members and learning their preferences, playing habits, equipment and service expectations.


• Manage and maintain organization and accounting of member bag and cart storage.


• Develop, implement and reinforce standard operating procedures, daily checklists, line‑up routines and measurable service standards for all Outside Operations functions.


• Oversee arrival, bag handling, bag storage and departure services, ensuring member equipment is properly cared for, organized and readily available.


• Direct cart operations, including staging, cleanliness, charging, rotation, fleet presentation, preventative‑care coordination and organization of cart storage areas.


• Direct daily practice‑facility operations, ensuring range setup, ball presentation, amenities and equipment consistently meet Club standards.


• Coordinate first‑tee and starting operations with the Golf Professional staff so members and guests are welcomed, informed and prepared for a timely start.


• Manage staffing levels, schedules, timekeeping, payroll and overtime in line with business levels, member activity and approved operating plans.


• Maintain inventories of operational supplies, uniforms, amenities and equipment, and assist with purchasing, expense control and budget accountability.


• Lead Outside Operations preparation and execution for member tournaments, events and outings, in coordination with Golf Operations.


• Communicate proactively with the Golf Professional staff, Agronomy and other departments about member needs, course conditions, staffing, events and daily priorities.


• Own the cleanliness, organization and presentation of all Outside Operations areas, and look for ways to elevate service and improve efficiency.

GENERAL RESPONSIBILITIES:

• Support and protect a Club culture defined by exceptional service, genuine relationships, discretion and attention to detail.


• Be visible, approachable and responsive to members, guests and team members.


• Set clear expectations, coach consistently and demonstrate personal ownership and follow‑through.


• Maintain a polished professional appearance and demeanor consistent with Club standards.


• Show flexibility, initiative and a team‑first mentality, assisting across Golf Operations as needed.


• Participate in training, education and professional‑development opportunities.


• Represent The Oaks Club with professionalism, enthusiasm and pride.

Benefits

Compensation includes: Base Salary & Gratuities

Benefits:

• Full Employer‑Paid Health Benefits


• Dental / Vision


• Retirement Benefits (401k Program)


• Paid Time Off (PTO)


• Golf Privileges