Outside Operations Shift Lead

The Oaks Club; Osprey (FL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Full Employer-Paid Health Benefits

Dental / Vision

Retirement Benefits (401k Program)

Paid Time Off (PTO)

Golf Privileges

Job summary

The Oaks Club in Florida is seeking an Outside Operations Team Member to lead the member-facing experience from arrival through departure, delivering recognition, anticipation, and genuine hospitality. You will supervise bag handling, cart and practice-facility readiness, coordinate with Golf Professional staff, and coach a service-minded team to uphold Club standards.

This role emphasizes personal connection with members, consistent presentation, and collaboration across departments to ensure a

Qualifications

• Professional, discreet, and integrity-driven demeanor.
• Visible, engaging leader who interacts with members, guests and staff.
• Member-first mindset with anticipation, recognition, personalization and follow-through.
• Commitment to service excellence, presentation and details of a private-club experience.

Responsibilities

• Lead the daily Outside Operations experience from member arrival through departure, reflecting Club standards.
• Foster accountability, teamwork, urgency and genuine hospitality.
• Serve as a welcoming ambassador, building relationships and learning member preferences.
• Maintain organization of member bag and cart storage.
• Follow SOPs, daily checklists, line-up routines and measurable service standards.
• Oversee arrival, bag handling, bag storage and departure services.
• Assist daily cart operations including staging, cleanliness and storage organization.
• Assist daily practice-facility operations and ensure range readiness and amenities meet standards.
• Coordinate first-tee and starting operations with Golf Professionals for timely starts.
• Manage daily staffing levels in line with business levels and activity.
• Communicate with Golf, Agronomy and other departments about member needs and priorities.
• Own cleanliness and presentation of Outside Operations areas and seek efficiency improvements.
• Support a culture of exceptional service, visibility and ownership.
• Be present and responsive to members, guests and team members.
• Set clear expectations and coach consistently.
• Maintain polished professional appearance and demeanor.
• Show flexibility and team-first mentality across Golf Operations.
• Participate in training and professional development.
• Represent The Oaks Club with enthusiasm and pride.
• Adapt to events and daily priorities, ensuring smooth operations.

Skills

Guest relations

Leadership

Customer service

Professional appearance

Job description

Overview

About the Role

The Outside Operations Team Member is a key member of the Golf Operations team at The Oaks Club, responsible for operating the member-facing operation from arrival through departure. Reporting to the Outside Operations Manager, this individual will deliver a refined, personalized private-club experience defined by recognition, anticipation, exceptional presentation and genuine relationships.

They will ensure the Outside Operations upholds clear standards for arrival, bag handling and storage, cart presentation, practice-facility operations, first-tee readiness and departure service. They will be expected to know the membership personally, understand individual preferences, and build a culture in which every team member owns the details that shape the member experience.

About The Oaks Club

The Oaks Club is a private, member-owned sanctuary spread over a thousand acres south of Sarasota, with sugar sand beaches, lush nature preserves and immaculate golf courses. Members enjoy private golf on two exceptional 18-hole courses, along with tennis, pickleball, bocce, croquet, fitness, wellness and upscale casual dining.

The Racquets Center offers 12 Har-Tru tennis courts, all sub-irrigated and fully lighted, along with 4 dedicated pickleball courts and a 600-square foot retail shop stocked with equipment, apparel, and gear. The WellFit Center offers over 7,500 square feet of cardiovascular, strength training and free weight equipment, group exercise rooms, two treatment rooms, locker rooms and a swimming pool. Three onsite restaurants serve menus crafted by the Club's Executive Chef and team, and the dining calendar includes Farm-to-Table dinners and Family Fun Day.

This close-knit community values people for who they are, fostering lifelong friendships and a genuine sense of belonging. Members enjoy boating, biking and kayaking, along with book clubs, card games, theater trips, dance parties and art exhibitions. The Club also emphasizes philanthropy, supporting local charities and scholarship funds.

Facility Details

Facility type

Private - Member Owned

Holes

36 (two 18-hole courses)

Annual rounds

47,500

Club season

Year-Round

Gratuity policy

Tipping Allowed

Experience Required

DESIRED QUALITIES & QUALIFICATIONS:

• Personal character that reflects professionalism, discretion and integrity
• A visible, engaging and hands-on leader who actively interacts with members, guests and staff.
• A member-first mindset with an instinct for anticipation, recognition, personalization and follow-through.
• A commitment to service excellence, presentation and the details that define a private-club experience.

Essential Responsibilities

POSITION RESPONSIBILITIES:

• Lead the daily Outside Operations experience from member arrival through departure, ensuring every touchpoint reflects Club standards for recognition, anticipation, presentation and follow-through.
• Foster a culture of accountability, teamwork, urgency and genuine hospitality.
• Serve as a visible leader and welcoming ambassador for The Oaks Club, building relationships with members and learning their preferences, playing habits, equipment and service expectations.
• Maintain organization and accounting of member bag and cart storage.
• Follow and reinforce standard operating procedures, daily checklists, line-up routines and measurable service standards for all Outside Operations functions.
• Oversee arrival, bag handling, bag storage and departure services, ensuring member equipment is properly cared for, organized and readily available.
• Assist daily cart operations, including staging, cleanliness, charging, rotation, fleet presentation, preventative-care coordination and organization of cart storage areas.
• Assist daily practice-facility operations, ensuring range setup, ball presentation, amenities and equipment consistently meet Club standards.
• Coordinate first-tee and starting operations with the Golf Professional staff so members and guests are welcomed, informed and prepared for a timely start.
• Manage staffing levels on a daily basis in line with business levels, member activity and approved operating plans.
• Communicate proactively with the Golf Professional staff, Agronomy and other departments about member needs, course conditions, staffing, events and daily priorities.
• Own the cleanliness, organization and presentation of all Outside Operations areas, and look for ways to elevate service and improve efficiency.

GENERAL RESPONSIBILITIES:

• Support and protect a Club culture defined by exceptional service, genuine relationships, discretion and attention to detail.
• Be visible, approachable and responsive to members, guests and team members.
• Set clear expectations, coach consistently and demonstrate personal ownership and follow-through.
• Maintain a polished professional appearance and demeanor consistent with Club standards.
• Show flexibility, initiative and a team-first mentality, assisting across Golf Operations as needed.
• Participate in training, education and professional-development opportunities.
• Represent The Oaks Club with professionalism, enthusiasm and pride.

Benefits

Compensation includes: Hourly Pay & Gratuities

Benefits:

• Full Employer-Paid Health Benefits
• Dental / Vision
• Retirement Benefits (401k Program)
• Paid Time Off (PTO)
• Golf Privileges