Outside Operations & Caddie Manager

CC of the Rockies; Edwards (CO); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Medical, dental, and vision insurance

401(k) or retirement program

Paid time off

Employee meals

Golf privileges

Professional development opportunities

Uniforms and/or uniform allowance

Job summary

CC of the Rockies in Edwards, CO seeks an Outside Operations Manager to lead all outside golf services and deliver a warm, personalized experience from arrival to departure.

This role oversees bag handling, cart operations, staging, practice facility support, and presentation standards while coaching a diverse team and coordinating with Golf Shop and maintenance to ensure seamless member service.

Qualifications

• Minimum of 2 years of experience in golf operations, outside services, caddie operations, private clubs, resorts, or luxury hospitality.
• Previous experience in a private golf club or high-end resort environment is highly desirable.
• Strong understanding of golf etiquette, member service, and outside golf operations.
• Proven ability to lead, motivate, and develop a diverse team.
• Excellent communication and interpersonal skills.
• Highly organized with strong attention to detail.
• Professional appearance and demeanor.

Responsibilities

• Serve as a highly visible ambassador of the club, consistently providing warm, personalized, and anticipatory service.
• Welcome members and guests upon arrival and ensure a seamless transition into their golf experience.
• Develop a strong knowledge of member preferences, names, routines, and service expectations.
• Anticipate member needs and proactively resolve service issues with professionalism and discretion.
• Maintain the highest standards of courtesy, appearance, communication, and hospitality.
• Create a welcoming and energetic atmosphere while respecting the privacy and expectations of club members.
• Oversee the daily operations of the outside services department, including golf cart fleet and staging, bag storage and handling, bag drop, practice facility support, and equipment upkeep.
• Coordinate with Golf Shop, Caddie Program, Golf Course Maintenance, Food & Beverage, and other departments to provide a seamless member experience.
• Recruit, train, coach, schedule, and supervise outside-service staff.
• Establish clear service standards and hold team members accountable for meeting them.
• Conduct daily staff meetings and service briefings.
• Develop employees through ongoing training in hospitality, golf operations, safety, and club standards.
• Create a positive, professional, team-oriented work environment.

Skills

Communication skills

Interpersonal skills

Organization

Professional demeanor

Customer service

Leadership

Problem solving

Job description

Overview

The Outside Operations Manager is a key leadership position within the Golf Operations team and is responsible for delivering exceptional, personalized experience to club members and their guests from arrival through departure. This position oversees all outside golf services, including bag handling, cart operations, staging, practice facility support, and the overall presentation of the golf operation.

Our Ideal Candidate

The ideal Outside Operations Manager is more than an operations supervisor—they are a hospitality leader and the face of the club's golf experience. They understand that members remember how they were treated, recognize the importance of knowing a member's name and preferences, and take genuine pride in delivering service that feels effortless and personal.

This individual should be comfortable setting high expectations, working alongside their team, and doing whatever is necessary to ensure that every member and guest leaves the club feeling valued and well cared for.

During the "off-season" ("November-April"); this individual will:

• Manage Indoor Simulator Reservations
• Bag Storage & Shipping of clubs
• Golf Shop retail assistance
• Fleet & Private Cart Maintenance and Storage

Experience Required

Our ideal candidate is approachable, attentive, organized, and comfortable leading by example.

• Minimum of 2 years of experience in golf operations, outside services, caddie operations, private clubs, resorts, or luxury hospitality; supervisory experience strongly preferred.
• Previous experience in a private golf club or high-end resort environment is highly desirable.
• Strong understanding of golf etiquette, member service, and outside golf operations.
• Proven ability to lead, motivate, and develop a diverse team.
• Excellent communication and interpersonal skills.
• Highly organized with strong attention to detail.
• Professional appearance and demeanor.
• Ability to remain calm, positive, and solution-oriented in a fast-paced environment.
• Comfortable working outdoors in changing Colorado weather conditions and at elevation.
• Ability to work early mornings, weekends, holidays, and extended hours during peak golf season.
• Valid driver's license and ability to operate golf carts and club vehicles safely.

Essential Responsibilities

Member & Guest Experience

• Serve as a highly visible ambassador of the club, consistently providing warm, personalized, and anticipatory service.
• Welcome members and guests upon arrival and ensure a seamless transition into their golf experience.
• Develop a strong knowledge of member preferences, names, routines, and service expectations.
• Anticipate member needs and proactively resolve service issues with professionalism and discretion.
• Maintain the highest standards of courtesy, appearance, communication, and hospitality.
• Create a welcoming and energetic atmosphere while respecting the privacy and expectations of club members.

Outside Golf Operations

• Oversee the daily operations of the outside services department, including:
  • Golf cart fleet and staging
  • Golf bag storage and handling
  • Bag drop and member arrival
  • Practice facility support
  • Push carts and other golf equipment
  • Cart washing, charging, fueling, and general upkeep
  • Tournament and special-event setup
• Ensure golf carts, staging areas, bag storage, and surrounding areas are maintained to exceptional standards of cleanliness, organization, and presentation.
• Establish and maintain efficient systems for bag handling, cart staging, and daily opening and closing procedures.
• Coordinate with the Golf Shop, Caddie Program, Golf Course Maintenance, Food & Beverage, and other departments to provide a seamless member experience.

Leadership & Staff Management

• Recruit, train, coach, schedule, and supervise outside-service staff.
• Establish clear service standards and hold team members accountable for consistently meeting or exceeding them.
• Conduct daily staff meetings and service briefings as appropriate.
• Develop employees through ongoing training in hospitality, golf operations, safety, and club standards.
• Create a positive, professional, team-oriented work environment.
• Prepare staff schedules based on tee sheets, club activities, tournaments, and anticipated member volume.
• Monitor timekeeping, attendance, punctuality, uniforms, and overall employee performance.
• Recognize outstanding performance and address performance issues promptly and professionally.

Benefits

The club offers a competitive compensation and benefits package commensurate with experience and the standards of a premier private club. Benefits may include:

• Competitive salary
• Performance-based incentives
• Medical, dental, and vision insurance
• 401(k) or retirement program
• Paid time off
• Employee meals
• Golf privileges
• Professional development opportunities
• Uniforms and/or uniform allowance