Outreach Specialist - Scheduling

Aledade; Cleveland (OH); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare services is seeking a dedicated individual to enhance patient engagement through telephonic outreach. This role offers a unique opportunity to work in a remote-first culture, where you can enjoy generous benefits like health insurance, a robust PTO plan, and flexible work schedules. You'll be part of a collaborative team focused on improving patient experiences by addressing barriers and fostering relationships with leadership. If you're passionate about making a difference in healthcare and possess strong customer service skills, this is the perfect opportunity for you.

Benefits

Health, dental, and vision insurance paid up to 80%

21 days of PTO

Flexible work schedules

12 weeks paid parental leave

401(k) with up to 4% match

Stock options

Qualifications

• 2+ years of healthcare experience and 1 year of telephonic customer service.
• Understanding of call center performance operations is essential.

Responsibilities

• Conduct telephonic outreach to assist patients in scheduling appointments.
• Track outreach and outcomes to improve patient visits.

Skills

Telephonic Customer Service

Motivational Interviewing

Conflict Resolution

Education

High School Diploma

Tools

Microsoft Applications

Google Applications

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Health, dental, and vision insurance paid up to 80% for employees, dependents, and domestic partners
- Robust time-off plan (21 days of PTO in your first year)
- Flexible work schedules and the ability to work remotely
- 12 weeks paid parental leave for all new parents
- Opportunity to work in a collaborative, inclusive, and remote-first culture
- 401(k) with up to 4% match and stock options

What to Expect (Job Responsibilities):
- Conduct direct telephonic outreach to patients to assist in scheduling appointments
- Apply motivational interviewing tactics to address psychosocial barriers to scheduling
- Act as a liaison between patients and the practice, directing calls as necessary
- Track outreach and outcomes in designated systems to identify trends and improve patient visits
- Maintain collaborative relationships with market and practice leadership teams

What is Required (Qualifications):
- High School Diploma
- Minimum of 2 years of healthcare experience
- 1 year of telephonic customer service experience
- Understanding of call center performance operations
- Must have access to a reliable high-speed internet connection

How to Stand Out (Preferred Qualifications):
- Experience working in a medical practice or healthcare setting
- Call center experience; bilingual is preferred
- Medical Terminology certification
- Proficient with Microsoft and Google applications
- Strong motivational skills, including conflict resolution techniques

#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."