Care Coordinator - Auth - Scheduling Specialist (On-site)

Atrium Health; Charlotte (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Ambulatory Clerical Team Lead to oversee scheduling, referral management, and customer service. This role involves leading a dedicated team, ensuring exceptional service, and training new members. The ideal candidate will have a strong background in clerical duties within a medical setting and a passion for enhancing team performance. Join a fast-paced environment where your contributions will directly impact patient care and service quality.

Qualifications

• Experience in a medical office setting preferred.
• Medical, secretarial, and customer service experience required.

Responsibilities

• Lead day-to-day responsibilities related to scheduling and registration.
• Train and assist new team members during onboarding.

Skills

Customer Service

Scheduling

Referral Management

Clerical Skills

Education

High School Diploma or GED

Associate's Degree in Healthcare

Job description

This job posting is no longer active.

Charlotte, NC, United States
Job ID: 149831
Job Family: Patient Accounting/Registration
Status: Full Time
Shift: Day
Detailed Shift and Schedule: 8a-5p
Job Type: Regular
Department Name: 11011040030156-Surgical Services

Overview

Job Summary

The Ambulatory Clerical Team Lead is responsible for leading the day-to-day responsibilities related to scheduling appointments, referral management, registration, check-in, and similar tasks. This individual will be a subject matter expert in their area of responsibility.

Essential Functions

• Follow relevant job description requirements for clerical teammates responsible for leading, such as Patient Services Specialist, Imaging Specialist, Office Clerk Receptionist, Care Coordination/Authorization/Scheduling Specialist, etc.
• Develop and distribute all required reports and metrics applicable to the department.
• Exhibit exceptional customer service skills and lead/train others to enhance customer service within the team.
• Identify variances in departmental performance and collaborate with team members to meet expectations.
• Train and assist new team members during onboarding.
• Report unresolved issues to the department supervisor or manager, providing recommendations for addressing performance concerns.

Physical Requirements

Work involves long periods of sitting, computer and phone use, as well as walking, standing, lifting (up to 30 pounds), reaching, bending, stooping, pushing, and pulling. Must have intact senses of sight, hearing, and touch. Clear speech and articulation are required. The environment is fast-paced.

Education, Experience, and Certifications

High School Diploma or GED required; an Associate's degree in a healthcare-related field is preferred. Medical, secretarial, and/or customer service experience is required, with 2 years in a medical office setting preferred. Experience as CMA/RMA, MOA, or in a call center environment is also preferred.