Care Coordinator - Auth - Scheduling Specialist

Atrium Health; Huntersville (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated individual to assist patients in navigating their referrals and insurance coverage. This role is essential in ensuring that patients receive the care they need without any gaps in service. The position involves coordinating with various healthcare providers, preparing financial estimates, and educating patients about their insurance benefits. If you are passionate about patient care and have strong customer service skills, this opportunity offers a chance to make a meaningful impact in a fast-paced environment.

Qualifications

• Knowledge of insurance coverage and medical necessity policies preferred.
• Customer service experience required.

Responsibilities

• Coordinates referrals and schedules for patients and providers.
• Guides patients through their insurance coverage and benefits.

Skills

Customer Service

Insurance Knowledge

Computer Skills

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

This job posting is no longer active.

Huntersville, NC, United States
Job ID: 151770
Job Family: Patient Accounting/Registration
Status: Full Time
Shift: Day
Job Type: Regular
Department Name: 25201033132412-Gastrointestinal Medicine

Overview

Job Summary

Assists patients and providers with coordinating referrals, obtaining authorizations, and scheduling. Responsible for understanding benefits coverage to ensure coordinated patient care.

Essential Functions

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• Coordinates and prepares financial estimates for patients.
• Obtains all necessary authorizations.
• Guides patients to providers within their insurance plan.
• Reviews benefits and educates patients on insurance coverage.
• Coordinates and schedules surgical procedures, diagnostic tests, or other services with internal and ancillary providers.
• Reviews and confirms accuracy of schedules and proper time allocation.
• Follows up on referrals to prevent care gaps.

Physical Requirements

Must be able to sit for long periods and work in a fast-paced office environment. Ability to bend and lift up to 10 lbs. is required.

Education, Experience, and Certifications

High School Diploma or GED required. Computer skills required. Knowledge of insurance coverage (FSC/Coverage/Plan types) and Medical Necessity policies preferred. Familiarity with medical records software preferred. Customer service experience required.