Outreach Coordinator

St. Luke's Health System; Boise (ID); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

On-site massages

On-site counseling via EAP

Personify Health Wellness tool access

Career development opportunities

Job summary

St. Luke's Health System is seeking an Outreach Coordinator for the Parkcenter Family Medicine clinic to connect patients with care and resources. You will engage patients through proactive outreach, identify barriers to care, coordinate services and appointments, and link patients with system and community resources.

This role emphasizes relationship building, problem solving, and collaborative work within an integrated primary care team to improve access and engagement in health journeys.

Qualifications

• Bachelor's degree or equivalent experience required.
• Minimum of 2 years' experience in a related role.
• Excellent communication and coordination skills.

Responsibilities

• Supports and reinforces participants health education and instruction.
• Performs planning, coordination, implementation, and instruction of education within the organization and community health programs.
• Provides information and referral support to participants for local/regional health and mental health providers, social services, and community resources.
• Supports culturally competent health education and ongoing social support and advocacy to help access needed services and promote continuity of care.
• Documents participant encounters and follows up with participants in community settings as applicable.
• Collaboration with team members to provide programs, collect data, and support evaluation and funding reporting purposes.
• Assist with community health initiatives and distribute class schedules and public relations materials.
• Coordinate care with primary care and sub-specialty providers.
• Perform other duties as assigned.

Education

Bachelor's degree or experience in lieu of degree

Job description

St. Luke's Care Management is seeking an Outreach Coordinator to help patients navigate their health journey with greater support, connection, and confidence

Position Summary:

Our Care Management team partners with primary care teams to provide coordinated, patient-centered support for patients with complex health and care needs. Registered nurses and outreach coordinators work together with patients, families, and interdisciplinary care teams to improve access, strengthen engagement, and support a more connected healthcare experience.

This position is embedded within our Parkcenter Family Medicine clinic, working alongside primary care providers and collaborating with RN Care Coordinators, pharmacy, behavioral health, and other members of the care team.

About the Role:

As an Outreach Coordinator, you will play an important role in connecting patients to the care and resources they need. You will engage patients through proactive outreach, help identify barriers to care, support coordination of services and appointments, and connect patients with appropriate health system and community resources.

This is a great opportunity for someone who enjoys building relationships, problem-solving, connecting patients with resources, and working collaboratively as part of an integrated primary care team.

Duties/Responsibilities:

• Supports and reinforces participants health education and instruction.
• Performs planning, coordination, implementation, and instruction (as appropriate) of education within the organization and in community-based health promotion and wellness programs. Including but not limited to: parenting classes, health education, lectures, support groups, health screenings, health fairs, and conferences.
• Provides information and referral support directly to participants and clients for local/regional health and mental health providers, social service agencies, government agencies, crisis support services, and financial assistance programs.
• Supports and reinforces culturally competent health education and instruction for participants and provides ongoing social support and advocacy utilizing participatory decision-making for participants to access needed services and promotes continuity of care by monitoring participant goal achievements.
• Accurately documents participant encounters and engages in active supervision of cases as assigned. Including follow-up with participants in community settings as applicable.
• Problem solve and prioritize presenting issues within the scope of training and elevate more complex issues when needed.
• Collaborates with other team members in providing programs and services, collecting, and assessing participant statistics as needed for evaluation, funding, and reporting purposes.
• Assists with community benefit activities as required including assessment, tracking and implementation of community health initiatives, developing and distributing class schedules and public relations materials.
• Coordination of care with primary care and/or sub-specialty providers.
• Perform other duties and responsibilities as assigned.

Minimum Qualifications:

• Education: Bachelor's degree or experience in lieu of degree.

• Experience: 2 years' experience.

• Licenses/Certifications: None

At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.