Outpatient Services Director: PHP & IOP Growth Leader

Acadia Healthcare; Malden Highlands (MA); On-site; USD 140,000 - 180,000; Full time

Job summary

Tufts Medicine Behavioral Health Hospital in Malden, MA, is seeking a Director of Outpatient Services to lead PHP and IOP programs with a focus on clinical excellence, operations, and growth. The role drives patient access, coordinates care transitions, and collaborates with Tufts Medicine and Acadia Healthcare leadership.

The candidate will supervise a multidisciplinary team, ensure regulatory compliance, and develop policies to sustain high-quality outpatient services across the continuum.

Qualifications

• Master’s or Doctorate-level licensed clinician (e.g., LCSW, LMHC, LMFT, PsyD, PhD).
• Minimum of 4 years in behavioral healthcare, including 2+ years of operations and managerial experience.
• Experience with PHP and IOP levels of care strongly preferred.

Responsibilities

• Oversee day-to-day operations and clinical program for PHP and IOP services.
• Achieve key business objectives including ADC, visits, revenue, EBITDA, patient retention, patient satisfaction, and clinical quality outcomes.
• Monitor KPIs regularly and adjust operations to meet goals, address barriers, and ensure continuous improvement.
• Act as a visible leader with internal stakeholders to drive step-down admissions and advocate outpatient care.
• Support business development and outreach to enhance brand awareness and direct admissions.
• Coordinate weekly group assignments and session topics to balance workloads and tailor care to patient needs.
• Collaborate on strategic growth initiatives and expansion planning.

Skills

Clinical leadership

Operations management

Team leadership

Performance coaching

Education

Master’s or Doctorate-level licensed clinician

Job description

Tufts Medicine Behavioral Health Hospital in Malden, MA, is seeking a Director of Outpatient Services to lead PHP and IOP programs with a focus on clinical excellence, operations, and growth. The role drives patient access, coordinates care transitions, and collaborates with Tufts Medicine and Acadia Healthcare leadership.

The candidate will supervise a multidisciplinary team, ensure regulatory compliance, and develop policies to sustain high-quality outpatient services across the continuum.