Outpatient Services Director - PHP/IOP Growth & Impact

Acadia Healthcare; Knoxville (TN); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Relocation package

Professional growth

Executive mentorship

Salary & bonuses

Health benefits

Generous PTO

Training & support

Job summary

East Tennessee Behavioral Health in Knoxville, TN seeks a Director of Outpatient Services to lead the PHP and IOP programs on site. The role focuses on clinical excellence, operational rigor, growth, and patient outcomes within a full continuum of care.

You will mentor staff, ensure regulatory compliance, and partner with leadership to expand services for adolescents, adults, and seniors in a hospital setting.

Qualifications

• Master’s or Doctorate-level Licensed Clinician – e.g., LCSW, LMHC, LMFT, PsyD, PhD.
• Minimum of 4 years in behavioral healthcare, including 2+ years of operations and managerial experience.
• Experience with PHP and IOP levels of care strongly preferred. Preference for experience working with acute psychiatric hospital and/or residential SUD treatment providers.

Responsibilities

• Oversee day-to-day operations and clinical program for PHP and IOP services, including occasional facilitation of groups.
• Achieve key business objectives including ADC, visits, revenue, EBITDA, patient retention, patient satisfaction, and clinical quality outcomes.
• Monitor KPIs regularly and adjust operations to meet goals, address barriers, and ensure continuous improvement.
• Serve as a visible leader with internal stakeholders to drive step-down admissions from inpatient units and build advocacy for outpatient care/behavioral health care continuum.
• Actively support business development and outreach activities to enhance brand awareness and drive direct admissions.
• Coordinate weekly group assignments and session topics to balance clinician workloads and tailor care to patient cohort needs.
• Collaborate with divisional and corporate leadership on identifying and implementing growth initiatives, including expansion planning and program development.

Job description

East Tennessee Behavioral Health in Knoxville, TN seeks a Director of Outpatient Services to lead the PHP and IOP programs on site. The role focuses on clinical excellence, operational rigor, growth, and patient outcomes within a full continuum of care.

You will mentor staff, ensure regulatory compliance, and partner with leadership to expand services for adolescents, adults, and seniors in a hospital setting.