Director Outpatient Services

Acadia Healthcare; Malden Highlands (MA); On-site; USD 140,000 - 180,000; Full time

Job summary

Tufts Medicine Behavioral Health Hospital in Malden, MA, is seeking a Director of Outpatient Services to lead PHP and IOP programs with a focus on clinical excellence, operations, and growth. The role drives patient access, coordinates care transitions, and collaborates with Tufts Medicine and Acadia Healthcare leadership.

The candidate will supervise a multidisciplinary team, ensure regulatory compliance, and develop policies to sustain high-quality outpatient services across the continuum.

Qualifications

• Master’s or Doctorate-level licensed clinician (e.g., LCSW, LMHC, LMFT, PsyD, PhD).
• Minimum of 4 years in behavioral healthcare, including 2+ years of operations and managerial experience.
• Experience with PHP and IOP levels of care strongly preferred.

Responsibilities

• Oversee day-to-day operations and clinical program for PHP and IOP services.
• Achieve key business objectives including ADC, visits, revenue, EBITDA, patient retention, patient satisfaction, and clinical quality outcomes.
• Monitor KPIs regularly and adjust operations to meet goals, address barriers, and ensure continuous improvement.
• Act as a visible leader with internal stakeholders to drive step-down admissions and advocate outpatient care.
• Support business development and outreach to enhance brand awareness and direct admissions.
• Coordinate weekly group assignments and session topics to balance workloads and tailor care to patient needs.
• Collaborate on strategic growth initiatives and expansion planning.

Skills

Clinical leadership

Operations management

Team leadership

Performance coaching

Education

Master’s or Doctorate-level licensed clinician

Job description

Overview

Join Tufts Medicine Behavioral Health Hospital, a new state-of-the-art 144-bed behavioral health hospital in Malden, Massachusetts, just minutes from Boston. As part of a unique partnership between Tufts Medicine and Acadia Healthcare, the hospital provides a full continuum of behavioral health services for children, adolescents, adults, and older adults, including inpatient care, intensive outpatient programming, and treatment for individuals with co-occurring substance use disorders.

Why Tufts Medicine Behavioral Health Hospital?

• Brand-new 144-bed behavioral health hospital designed for healing, safety, and dignity.
• Specialized inpatient programs for children (6-12), adolescents (13-17), adults (18-54), and senior adults (55+).
• Comprehensive behavioral health and co-occurring substance use treatment services.
• Academic partnership with Tufts University School of Medicine supporting innovation and workforce development.
• Conveniently located in Malden, MA, serving patients throughout Greater Boston and Massachusetts.

This is an exciting opportunity for a strategic Outpatient leader to shape access to care at one of New England's newest and most innovative behavioral health hospitals.

PURPOSE STATEMENT:

The Director of Outpatient Services is responsible for leading the day-to-day operations and long-term success of the facility’s partial hospitalization programs (PHP) and intensive outpatient programs (IOP). This role is accountable for achieving key performance targets - including volume growth, financial performance, patient experience, and clinical quality – by driving clinical excellence, operational rigor, referral growth, and standardized care delivery across the behavioral health care continuum. The Director will serve as a clinical leader, performance coach, and community advocate, ensuring a seamless transition for patients stepping down from inpatient care and patients stepping up from community-based care.

Responsibilities

Clinical & Operational Leadership

• Oversee day-to-day operations and clinical program for PHP and IOP services, including occasional facilitation of groups
• Achieve key business objectives including ADC, visits, revenue, EBITDA, patient retention, patient satisfaction, and clinical quality outcomes
• Monitor KPIs regularly and adjust operations to meet goals, address barriers, and ensure continuous improvement.
• Serve as a visible leader with internal stakeholders to drive step-down admissions from inpatient units and build advocacy for outpatient care/behavioral health care continuum
• Actively support business development and outreach activities to enhance brand awareness and drive direct admissions.
• Coordinate weekly group assignments and session topics to balance clinician workloads and tailor care to patient cohort needs. Utilize feedback, patient outcome data, and satisfaction surveys to enhance care delivery and program relevance and to ensure services remain accessible and responsive to the needs of the target population.
• Collaborate with divisional and corporate leadership on identifying and implementing strategic growth initiatives, including expansion planning and program development.

Team Development & Supervision

• Hire, onboard, and retain a high-performing team
• Provide supervision, training, and mentorship for clinical and support staff, including therapists, counselors, BHAs, and students.

Compliance & Quality Assurance

• Ensure compliance with all relevant licensure, accreditation, regulatory, and contractual obligations (e.g., Joint Commission, CMS, state laws).
• Develop and assist with the development and implementation of policies and procedures.
• Ensure accurate and timely documentation of patient records and services delivered.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Required to be a Master’s or Doctorate-level Licensed Clinician – e.g., LCSW, LMHC, LMFT, PsyD, PhD.
• Minimum of 4 years in behavioral healthcare, including 2+ years of operations and managerial experience.
• Experience with PHP and IOP levels of care strongly preferred. Preference for experience working with acute psychiatric hospital and/or residential SUD treatment providers.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

Master’s or Doctorate-level Licensed Clinician – e.g., LCSW, LMHC, LMFT, PhD (Clinical, Counseling or Educational Psychology), or PsyD

SUPERVISORY REQUIREMENTS: Supervises a team of employees

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