Outpatient PHP Programs Director

Meadows of Wickenburg; Brookline (MA); On-site; USD 125,000 - 145,000; Full time

Job summary

Bournewood Health Systems in Brookline, MA seeks a Director of Outpatient Services to lead its PHP programs in Brookline and Woburn. You will oversee operations, clinical staff, and partnerships to deliver accessible, recovery-oriented care.

This role requires licensure (LICSW/LMHC), a masters or higher, and 5+ years of leadership in behavioral health, with PHP/IOP experience. The position emphasizes trauma-informed care, stakeholder collaboration, and regulatory compliance.

Qualifications

• Graduate degree in a human services field (MSW, MA, MS, PhD, EdD, or equivalent).
• Independent clinical licensure in Massachusetts. LICSW or LMHC. LICSW preferred.
• Minimum 5 years of progressive experience in behavioral health leadership, with at least 3 years in a leadership/management role specific to PHP level of care.
• Demonstrated experience managing interdisciplinary teams and complex IOP and PHP operations.
• Strong knowledge of CMS, Joint Commission, and managed care standards.
• Excellent leadership, communication, and organizational skills.
• Commitment to trauma-informed, patient-centered care and to advancing equity, inclusion, and cultural responsiveness.

Responsibilities

• Provide leadership and oversight of day-to-day operations of all PHP operations at Brookline and Woburn locations. Providing support and supervision to site program managers.
• Recruit, hire, train, and supervise program staff; ensure ongoing professional development, performance evaluation, and accountability.
• Provide clinical and administrative supervision, including oversight of graduate student interns and partnerships with academic programs.
• Coordinate care across an interdisciplinary team (physicians, nurses, advanced practice clinicians, psychologists, LICSWs, LMHCs, etc.) to ensure integrated, patient-centered treatment.
• Collaborate with senior leadership, including the CEO, CMO, Director of Business Development and Director of Inpatient Clinical Services, to align program initiatives with organizational goals.
• Ensure compliance with Bournewood policies, Joint Commission standards, CMS regulations, and third-party payer requirements.
• Monitor billing practices and work with the Billing Department to support fiscal accountability.
• Oversee managed care and service contracts, ensuring compliance with contractual and budgetary requirements.
• Monitor and assist with utilization reviews and authorizations assuring proper units and dates are requested in a timely manner. Working closely with the UR department.
• Foster and maintain relationships with referral sources (ESPs, hospitals, schools, detox programs, and community agencies).
• Lead program quality improvement efforts, including monitoring patient satisfaction data and identifying opportunities for enhancement.
• Facilitate and lead regular staff and departmental meetings; actively participate in organizational committees and external collaborations.

Skills

Leadership

Communication

Organizational skills

Trauma-informed care

Equity & inclusion

Education

Graduate degree in a human services field

LICSW or LMHC licensure (Massachusetts)

Job description

Bournewood Health Systems in Brookline, MA seeks a Director of Outpatient Services to lead its PHP programs in Brookline and Woburn. You will oversee operations, clinical staff, and partnerships to deliver accessible, recovery-oriented care.

This role requires licensure (LICSW/LMHC), a masters or higher, and 5+ years of leadership in behavioral health, with PHP/IOP experience. The position emphasizes trauma-informed care, stakeholder collaboration, and regulatory compliance.