Outpatient Scheduling Specialist (Centralized)

UofL Health; Louisville (KY); On-site; USD 35,000 - 48,000; Full time

Job summary

UofL Health is seeking a Centralized Scheduler to coordinate outpatient diagnostic testing and procedures at University of Louisville Healthcare. You will verify patient demographics, insurance coverage, and Medicare compliance, and instruct patients on pre-procedure preparations.

Responsibilities include scheduling, maintaining patient files, answering calls, and communicating with department leadership about test results requests.

Qualifications

• High School Diploma or GED (required).
• At least 1 year of hospital or clinical scheduling experience preferred.

Responsibilities

• Accurately schedules patient appointments and completes scheduling process in a timely manner.
• Documents special instructions and information relative to insurance, compliance checker, etc.
• Assumes responsibility for following compliance guidelines with federal, state and local regulations within the department.
• Answers the phone within 3 rings, stating name, department, and/or job title, and asking, “How may I help you?”
• After appointments have been scheduled, repeats the procedure name, date/time, and arrival time for verification.
• Takes steps to avoid scheduling errors and resolves conflicts using scheduling principles.
• Organizes the work area for efficient and maximum productivity.
• Transmits all patient documents accurately and in a timely manner.

Education

High School Diploma or GED

Job description

UofL Health is seeking a Centralized Scheduler to coordinate outpatient diagnostic testing and procedures at University of Louisville Healthcare. You will verify patient demographics, insurance coverage, and Medicare compliance, and instruct patients on pre-procedure preparations.

Responsibilities include scheduling, maintaining patient files, answering calls, and communicating with department leadership about test results requests.