Centralized Scheduler, 250 E Liberty St, 830a-5p

University Medical Center, Inc.; United States; On-site; USD 21,000 - 28,000; Full time

Job summary

UofL Health is seeking a Centralized Scheduler to coordinate outpatient diagnostic testing and procedures in Louisville, KY. You will verify demographics and insurance, ensure Medicare compliance, provide patient pre-procedure guidance, and maintain documentation and communications with the department.

Responsibilities include handling calls, fax transmittals, and supporting leadership with timely test result requests. A high school diploma and scheduling experience are preferred.

Qualifications

• High School Diploma or GED is required.
• At least 1 year of hospital or clinical scheduling experience is preferred.

Responsibilities

• Accurately schedules patient appointments and completes scheduling process in a timely manner.
• Verifies patient demographics and insurance information.
• Checks diagnoses for Medicare compliance.
• Instructs patients regarding pre-procedure preparations.
• Maintains files and answers phone calls and handles faxes.
• Coordinates with office staff to relay test results requests.

Education

High School Diploma or GED/ equivalent

Job description

Primary Location: 250 E Liberty St Address: 250 East Liberty St. Louisville, KY 40202 Shift: First Shift (United States of America)

Job Description Summary: UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center. With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

The Centralized Scheduler schedules patients for outpatient diagnostic testing and procedures within University of Louisville Healthcare. The scheduler obtains and verifies patient demographics and insurance coverage information and checks diagnoses for Medicare compliance. The employee instructs patients regarding pre-procedure clinical preparations, maintains files, answers phone calls and sends and receives fax transmittals. The employee ensures that the clinical department leadership is informed of requests for test results by coordinating tasks with the Office Clerk.

Essential Functions:

• Accurately schedules patient appointments and completes scheduling process in a timely manner
• Documents special instructions and information relative to insurance, compliance checker, etc.
• Assumes responsibility for following compliance guidelines with federal, state and local regulations within the department
• Answers the phone within 3 rings, stating name, department, and/or job title, and asking, “How may I help you?”
• After appointments have been scheduled, for verification purposes, repeats the following information back to the customer: name of procedure that was scheduled, date and time of appointment, and the time that the patient should arrive at the hospital
• Takes steps to avoid scheduling errors and reschedules errors that occur using conflict scheduling principles
• Organizes the work area for efficient and maximum productivity
• Transmits all patient documents accurately and in a timely manner

Other Functions:

Maintains knowledge of procedures, times preparations, locations, physicians performing specific procedure and any special instructions associated with any procedure; takes responsibility for maintaining accountability for improving job knowledge and skills Maintains a professional image and observes “On-Stage” and “Off-Stage” behaviors,; ensures all “Off-Stage” behaviors (personal conversations, use of telephone, eating, etc.) are kept Supports goals of department/organization by working as a team player enhancing team effectiveness, supporting and assisting team members, the department and/or the organization. Maintains compliance with all company policies, procedures and standards of conduct Complies with HIPAA privacy and security requirements to maintain confidentiality at all times Performs other duties as assigned

Additional Job Description:

Education: High School Diploma or GED/ equivalent (required) Experience: At least one (1) year of hospital or clinical scheduling experience (preferred) UofL Health is a fully integrated regional academic health system with nine hospitals, four medical centers, Brown Cancer Center, Eye Institute, nearly 200 physician practice locations and more than 1,000 providers in Louisville and the surrounding counties, including southern Indiana. Additional access to UofL Health is provided through a partnership with Carroll County Memorial Hospital. With more than 14,000 team members – physicians, surgeons, nurses, pharmacists and other highly-skilled health care professionals, UofL Health is focused on one mission: to transform the health of communities we serve through compassionate, innovative, patient-centered care.