Patient-Centric Medical Scheduling Specialist

UofL Health; Louisville (KY); On-site; USD 22,000 - 30,000; Full time

Job summary

UofL Health is seeking a Medical Scheduler to support staff and physicians by scheduling patients for follow-up visits and necessary tests. The role involves direct patient interaction across age groups and collaboration with the healthcare team.

Essential duties include arranging follow-up visits, obtaining pre-certifications, scheduling tests, explaining procedure instructions, and communicating with patients via phone and mail. Proficiency with Epic and Centricity is required.

Qualifications

• Scheduling follow-up and return visits for patients.

Responsibilities

• Schedules follow up/return visits to our office for patients.
• Obtains appropriate pre-certification and pre-authorizations, as needed.
• Schedules medical tests and procedures for patients.
• Discusses patient instructions for procedures with patient so patient has clear understanding of what is expected.
• Calls patients to schedule procedures and give instructions over phone with follow-up letter with instructions.
• Uses Epic, Centricity Business, online paging systems and retrieves information from other hospital systems.
• Maintains compliance with all company policies, procedures and standards of conduct.
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times.
• Performs other duties as assigned.

Skills

Appointment scheduling

Communication with patients

Policy compliance

Tools

Epic

Centricity Business

Online paging systems

Job description

UofL Health is seeking a Medical Scheduler to support staff and physicians by scheduling patients for follow-up visits and necessary tests. The role involves direct patient interaction across age groups and collaboration with the healthcare team.

Essential duties include arranging follow-up visits, obtaining pre-certifications, scheduling tests, explaining procedure instructions, and communicating with patients via phone and mail. Proficiency with Epic and Centricity is required.