Outpatient Scheduling Specialist

Chesapeake Regional Healthcare; Chesapeake (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

Chesapeake Regional Healthcare in Chesapeake, VA, seeks an Administrative Assistant for outpatient scheduling and registration of diagnostic testing. You will support the department's operations and provide courteous service to physicians, patients, visitors, and staff.

Responsibilities include handling calls, collecting demographics, guiding patients on test prep, and ensuring smooth workflow. Proficiency with Windows and medical terminology is essential; HFMA/NAHAM/AAHAM certs are encouraged

Qualifications

• Minimum: High school diploma or equivalent.
• 1+ year experience as Administrative Assistant/Medical Secretary/Scheduler in an acute care setting.
• Strong computer skills and knowledge of medical terminology.
• Certification within the first year of employment (HFMA, NAHAM, or AAHAM) preferred.

Responsibilities

• Answer phone calls and faxes regarding scheduling and outpatient testing registration.
• Interview patients and collect demographic information.
• Explain outpatient testing prep per protocol.
• Coordinate multiple tests with staff and resources.
• Maintain department productivity and accuracy levels (≥96%).
• Use department computer systems proficiently and assist with service recovery.

Skills

Administrative support

Customer service

Medical terminology

Scheduling

Windows PC

Education

High school diploma or equivalent

Associate degree in healthcare administration (preferred)

Tools

EHR systems

Fax/Scanner

Job description

Chesapeake Regional Healthcare in Chesapeake, VA, seeks an Administrative Assistant for outpatient scheduling and registration of diagnostic testing. You will support the department's operations and provide courteous service to physicians, patients, visitors, and staff.

Responsibilities include handling calls, collecting demographics, guiding patients on test prep, and ensuring smooth workflow. Proficiency with Windows and medical terminology is essential; HFMA/NAHAM/AAHAM certs are encouraged