Central Scheduler I

UKG; Chesapeake (VA); On-site; USD 23,000 - 34,000; Full time

Job summary

UKG in Chesapeake, VA is hiring an Administrative Assistant/Medical Secretary/Scheduler to coordinate scheduling and registration of outpatient diagnostic testing, supporting the department operations, and delivering excellent customer service to patients, physicians, and staff. The role requires handling physician orders, scheduling, and helping ensure smooth workflows.

A high school diploma or higher is required, with preference for healthcare program enrollment and at least 1 year of relevant

Qualifications

• Associates degree or enrollment in a healthcare program (e.g. Health Information Technology, Medical Assistant).
• 1 year or more experience as Administrative Assistant, Medical Secretary, or Scheduler preferred.
• Strong computer skills in a Windows PC environment; ability to operate fax machines, copiers, scanners.

Responsibilities

• Respond to phone calls and faxes regarding scheduling and registration of outpatient testing for patients and physician offices.
• Interview patients and collect demographic information in a timely manner.
• Advise patients on outpatient testing preparation per protocol; detailed knowledge of procedures and tests.

Skills

Scheduling

Medical terminology

Customer service

Data entry

Phone etiquette

Education

High School diploma or higher

Tools

Fax machines

Scanners

Windows PC

Job description

• Pay or shift range: $17 USD to $25 USD
  The estimated salary range is provided in accordance with Virginia Pay Transparency requirements. Final salary offers are calculated based on job-related factors, including education, experience, location, shift, skills, specialties, and/or other relevant qualifications or criteria.

Description

Summary

Coordinate scheduling andregistrationofoutpatientdiagnostictesting.Support thegeneraloperationofthedepartment,remainingflexibleat alltimes. Customerserviceisan essentialelementoftheposition.Responsiblefor assisting physicians,patients,visitors,andhospitalstaff withtheir needsastheyrelatetothefunctionsofthedepartment.

Essential Duties and Responsibilities

These dutiesandresponsibilitiesdescribed belowrepresent the generaltasks performed on adailybasis;other tasksmaybe assigned.

• Respond to phone calls and faxes regarding scheduling and the registration of outpatient testing for patients and physician offices
• Effectively interview patientsand collect demographicinformationinatimelymanner
• Advisepatients,perprotocol,onoutpatient testingpreparationwhichinvolvesdetailedknowledgeofproceduresandtests
• Ensureallprocesses appearseamlesstothe patientand familyeven whenunexpectedsituationsarise tointerrupt workflow
• Useeffectivetimemanagementskillstoensureapositiveexperiencefor patientsandphysicianoffices
• Interpretphysicianorders andscheduleproperdiagnostictestingintheappropriate softwaresystem
• Demonstrateeffectiveuseoffaxmanagement system to access and manage physician' orders
• Effectivelycoordinatemultipletests/procedureswiththeappropriate staffandresources
• DemonstrateknowledgeofICDcodingrequirements
• Demonstrateproperuse of appropriatesoftwareformedicalnecessitychecking,and beabletoexplainABN/"LetterofUnderstanding"tocustomers
• Haveabasicunderstandingof variousinsurancesandtheirrequirements;stay abreast ofchanges
• Consistentlymaintainestablished productivityrequirementsandmaintaina 96% orgreater accuracyrate
• Understandand usethedepartmentcomputer system inaneffectiveandproficient manner

Qualifications

EducationandExperience

Preferred Education: Associates degree or enrollment in a healthcare program, i.e. HealthInformation Technology,MedicalAssistant, etc.

Experience: One (1) or more years’ experience as an Administrative Assistant, Medical Secretary, or Scheduler is preferred. Experience in an acute care setting is preferred. Applicants must have a strong working knowledge of medical terminology and ancillary testing. Strong computer skills in a Windows PC environment is required; applicants must be able to operate/utilize fax machines, copy machines, scanners, and Windows-based computer functions.

Certificates.Licenses.Registrations

Certificationas Medical Assistant. Nursing Assistant, EmergencyMedicalTechnician,or Paramedic isrequired;willconsiderothercertificationsrecognizedby national associations. The applicant isrequiredto obtain a HFMA, NAHAM, or AAHAM certificationwithinthe first year of employment.

Qualifications

Education

Required

High School or better.

Experience

Required

1 year:

1 year: Administrative Assistant, Medical Secretary, or Scheduler.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.