Outpatient Scheduling & Registration Specialist

Chesapeake Regional Healthcare; Chesapeake (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Chesapeake Regional Healthcare in Chesapeake, VA seeks an Administrative Assistant/Scheduler to coordinate scheduling and registration for outpatient diagnostic testing. You will assist physicians, patients, visitors, and hospital staff with needs related to department functions, ensuring smooth operations.

The role emphasizes customer service, accurate data collection, and proficient use of scheduling software and medical terminology to support efficient testing workflows.

Qualifications

• Minimum: high school diploma or equivalent.
• Preferred: associates degree or enrollment in healthcare program.
• 1+ years of administrative/secretarial/scheduler experience preferred.
• Strong computer skills in Windows; ability to operate fax, copy, and scanning devices.

Responsibilities

• Respond to phone calls and faxes regarding scheduling and registration of outpatient testing for patients and physician offices.
• Effectively interview patients and collect demographic information in a timely manner.
• Advise patients, per protocol, on outpatient testing preparation with knowledge of procedures and tests.
• Ensure processes appear seamless to patients and family, even during interruptions.
• Coordinate multiple tests/procedures with staff and resources; use ICD coding where needed.
• Explain ABN/"Letter of Understanding" to customers and understand medical necessity checks.

Skills

Patient scheduling

Communication

Medical terminology

Time management

Customer service

Education

High school diploma or equivalent

Associates degree or enrollment in healthcare program

Tools

Scheduling software

Fax management system

EMR/EHR system

Job description

Chesapeake Regional Healthcare in Chesapeake, VA seeks an Administrative Assistant/Scheduler to coordinate scheduling and registration for outpatient diagnostic testing. You will assist physicians, patients, visitors, and hospital staff with needs related to department functions, ensuring smooth operations.

The role emphasizes customer service, accurate data collection, and proficient use of scheduling software and medical terminology to support efficient testing workflows.