Outpatient Scheduling & Financial Clearance Specialist

Kingman Regional Medical Center; Kingman (AZ); On-site; USD 32,000 - 46,000; Full time

Job summary

Kingman Regional Medical Center is seeking an Outpatient Scheduling Representative to manage upfront scheduling activities, verify insurance, and financially clear outpatient referrals. The role requires accurate data entry, strong communication, and adherence to scheduling protocols.

The position emphasizes patient interaction, coordination with departments, and timely scheduling while maintaining high data integrity and documentation standards.

Qualifications

• Clear communication with patients, staff, and providers.
• Accurate data entry and document handling.
• Familiarity with medical terminology preferred.

Responsibilities

• Develops and maintains positive interactions with patients, visitors, medical staff, and employees, in accordance with KHI mission, vision, and values.
• Protects patient information and hospital financial reimbursement by updating demographic information, verifying insurance information, and ensuring that all notification/authorizations are complete according to department policy and procedures.
• Accurately pre-registers patients and consistently meets accuracy expectations of 98%.
• Accurately validates orders per scheduling guidelines and verifies diagnosis codes are appropriate for ordered procedures.
• Schedules procedures/visits in the appropriate area (department, imaging modality room, KHI location).
• Utilizes designated tools and resources as directed (i.e. electronic medical record, AIDET, etc.).
• Meets designated productivity standards to schedule cleared outpatient visits in a timely manner.
• Works to increase upfront collections by communicating to the patient their co-pays/deductibles and documenting that information to secure collection.
• Completes all assigned duties accurately and in a timely manner.
• Ability to communicate effectively with others, to manage multiple priorities and tasks, to maintain attention to detail.
• Knowledge of and ability to use computer hardware and software applications.
• Knowledge of medical terminology, coding rules and guidelines preferred.

Skills

Communication

Multitasking

Attention to detail

Computer skills

Medical terminology

Education

High school graduate / GED

Healthcare experience 2-5 years in lieu of education

Tools

Electronic Medical Record (EMR)

AIDET

Job description

Kingman Regional Medical Center is seeking an Outpatient Scheduling Representative to manage upfront scheduling activities, verify insurance, and financially clear outpatient referrals. The role requires accurate data entry, strong communication, and adherence to scheduling protocols.

The position emphasizes patient interaction, coordination with departments, and timely scheduling while maintaining high data integrity and documentation standards.