Outpatient Registration Specialist – Patient Experience

Hartford HealthCare; Norwalk (CT); On-site; USD 34,000 - 48,000; Full time

Job summary

Hartford HealthCare seeks a friendly receptionist to support patient registration and front desk operations at St. Vincent’s Medical Center, including bridgeport and Norwalk locations.

You will greet patients, collect demographics and payments, and schedule appointments in the electronic medical record, ensuring smooth patient flow and strong customer service. This role requires at least one year of related experience and solid communication skills to support a high-volume, patient-centered

Qualifications

• One year related experience.
• Basic clerical, computer and keyboarding skills.
• Demonstrated ability to communicate effectively.

Responsibilities

• Greets patients and visitors, responds to questions/concerns and directs them to appropriate location. Provides on-going communication with clinical staff regarding patient status.
• Collects and enters all necessary demographic, clinical, billing and insurance information from patients or responsible parties.
• Explains processes and forms to patients prior to securing signatures and ensures that all documents are properly signed and witnessed as required.
• Determines and accepts required payments, including co-pays and deductibles.
• Produces admission paperwork on each patient and distributes in a timely manner to appropriate departments/staff.
• Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
• Abides by the Health Insurance Portability and Accountability privacy and security regulations regarding all aspects of Protected Health Information (PHI).
• Schedules all appointments in the electronic medical record

Skills

Clerical experience

Computer skills

Keyboarding

Communication skills

Education

No formal education stated

Tools

Electronic Medical Record

Job description

Hartford HealthCare seeks a friendly receptionist to support patient registration and front desk operations at St. Vincent’s Medical Center, including bridgeport and Norwalk locations.

You will greet patients, collect demographics and payments, and schedule appointments in the electronic medical record, ensuring smooth patient flow and strong customer service. This role requires at least one year of related experience and solid communication skills to support a high-volume, patient-centered