Outpatient Psychiatry Clinic Coordinator

Partner's Healthcare; Boston (MA); On-site; USD 26,000 - 39,000; Full time

Job summary

Mass General Brigham is seeking an Outpatient Psychiatry Practice Assistant to support patient flow and clinical administrative tasks within the Brigham Psychiatric Specialties (BPS) clinic. You will assist with scheduling, referrals, and documentation in the Epic EHR to ensure timely patient care.

Responsibilities include greeting patients, answering inquiries, coordinating appointments and refills, and maintaining compliant, organized clinic operations in a fast-paced setting.

Qualifications

• Education: High School Diploma or Equivalent required; Associate's Degree or Bachelor's Degree preferred.
• Experience in a medical setting 1-2 years preferred; Epic experience preferred.
• Proficient with computer applications including Microsoft Office; accurate and detail oriented.
• Strong interpersonal skills and ability to work with diverse staff and patients.
• Ability to handle confidential information with discretion.

Responsibilities

• Manages front-end administrative setup and daily departmental operations.
• Answers phone calls, responds to voicemails, and distributes mail.
• Greets patients, answers inquiries, schedules appointments, coordinates refills.
• Utilizes Epic EHR to document messages and access patient information.
• Escalates patient care or safety concerns as needed.
• Ensures HIPAA compliance and maintains a safe environment.

Skills

Excellent interpersonal skills

Written and verbal communication

Time management

Discretion with confidential data

Attention to detail

Adaptability

Education

High School Diploma or equivalent

Associate's Degree

Bachelor's Degree

Tools

Epic

Job description

Mass General Brigham is seeking an Outpatient Psychiatry Practice Assistant to support patient flow and clinical administrative tasks within the Brigham Psychiatric Specialties (BPS) clinic. You will assist with scheduling, referrals, and documentation in the Epic EHR to ensure timely patient care.

Responsibilities include greeting patients, answering inquiries, coordinating appointments and refills, and maintaining compliant, organized clinic operations in a fast-paced setting.