Financial Care Counselor: Patient Access & Billing Support

Duke Clinical Research Institute; Durham (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Commitment Bonus Program

Job summary

Duke Health seeks a Financial Care Counselor to support the Patient Revenue Management Organization (PRMO) by handling patient accounts, verification of insurance, and counseling on financial responsibilities within Duke Health.

The role requires analyzing insurance benefits, obtaining authorizations, and guiding patients through payment options while ensuring compliance and accuracy in a large, academic health system in Durham, NC.

Qualifications

• Excellent communication skills, oral and written.
• Ability to analyze relationships with patients, physicians, co-workers and supervisors.
• Must understand and comply with policies and procedures.

Responsibilities

• Analyze insurance coverage and benefits for service to ensure timely processing.
• Obtain authorizations based on insurance plan contracts and guidelines.
• Document billing system and assist patients with bills.
• Explain bills and provide assistance to visitors and patients.
• Compile departmental statistics for budgetary and reporting purposes.

Skills

Communication skills

Analytical ability

Customer service

Policy compliance

Education

High school diploma

Postsecondary education

Bachelor's degree preferred

Job description

Duke Health seeks a Financial Care Counselor to support the Patient Revenue Management Organization (PRMO) by handling patient accounts, verification of insurance, and counseling on financial responsibilities within Duke Health.

The role requires analyzing insurance benefits, obtaining authorizations, and guiding patients through payment options while ensuring compliance and accuracy in a large, academic health system in Durham, NC.