Outpatient Medical Office Supervisor

University of Rochester; Minnesota; On-site; USD 36,000 - 49,000; Full time

Job summary

The University of Rochester in Rochester, NY, is seeking an experienced administrator to oversee outpatient medical office operations and lead a team of administrative staff. The role involves patient registration, appointment scheduling, referrals, and disposition coordination to support care delivery.

You will supervise daily office operations, work with leadership to improve procedures, and help manage patient flow from referrals to follow-up, while ensuring compliance and timely reporting.

Qualifications

• Bachelor's degree and 2 years of relevant experience required.
• Or equivalent combination of education and experience.

Responsibilities

• Provides customer-focused service to support the care of patients, families and visitors in an outpatient setting. Pre-registers patients, schedules appointments, coordinates referrals and disposition procedures.
• Coordinates and supervises the daily activities of a support, production or operations team. Sets priorities for the team to ensure task completion.
• Supervises the daily operations for one or more medical offices. Works with leadership to recommend and implement procedures for efficient office operations.
• Assists with the development of efficient and effective processes to support and manage the flow of patient care, from initial referral to follow up.
• Compiles and analyzes statistics, prepares analytical and evaluative reports, and writes operating or procedural manuals or instructions, as needed.
• Prepares materials for publication about the department's activities.
• Assesses operational needs of the offices by working closely with leadership.
• Facilitates and participates in strategic planning meetings and projects, and collaborates with other divisions.
• Serves as a member of a leadership team to oversee a Medical Office area, including insurance authorizations and phone calls reminding patients of procedure one week prior.
• Ensures weekly report and statistics for patient volume and cancellation rates are completed and submitted.

Education

Bachelor's degree and 2 years of relevant experience

Job description

The University of Rochester in Rochester, NY, is seeking an experienced administrator to oversee outpatient medical office operations and lead a team of administrative staff. The role involves patient registration, appointment scheduling, referrals, and disposition coordination to support care delivery.

You will supervise daily office operations, work with leadership to improve procedures, and help manage patient flow from referrals to follow-up, while ensuring compliance and timely reporting.