Patient Access & Registration Coordinator

King's Daughters; Ashland (KY); Hybrid; USD 30,000 - 42,000; Full time

Job summary

UK King's Daughters in Ashland, KY is hiring a receptionist/registrar responsible for collecting patient demographic and insurance information, greeting patients, scheduling appointments, and completing accurate registrations in a busy outpatient setting. You will support office operations, verify insurance, process co-pays, and maintain confidentiality while coordinating admissions and referrals.

This role requires a high school diploma and 0-2 years healthcare experience; join a team committed

Qualifications

• High school diploma or equivalent experience.
• 0-2 years of healthcare/clerical experience.
• Experience handling patient payments is a plus.

Responsibilities

• Registers patients according to established workflows and ensures accurate entry of demographic and insurance information for medical records and billing.
• Verifies health insurance and completes pre-certification when necessary.
• Collects co-pays, deductibles, and out-of-pocket payments, manages daily cash activities, and ensures proper balancing, verification, and deposit.
• Answers phones, schedules appointments, completes patient referrals, and processes documentation in a timely and courteous manner.
• Manages office correspondence, medical record documentation, and processes information and medical records requests while maintaining confidentiality.
• Greets and assists patients, visitors, and staff, providing accurate information and directing them to appropriate destinations.
• Coordinates and schedules admissions, procedures, and bed assignments, collaborating with physicians and other departments.
• Assists with the orientation and development of employees, reviews and delegates daily tasks, and provides oversight of departmental processes.
• Monitors, audits, and works work queues, analyzes workflows, and ensures timely and accurate data entry.
• Performs other duties as assigned.

Skills

Patient registration

Insurance verification

Customer service

Data entry

Phone etiquette

Education

High school diploma or equivalent

Tools

EMR/EHR software

Job description

UK King's Daughters in Ashland, KY is hiring a receptionist/registrar responsible for collecting patient demographic and insurance information, greeting patients, scheduling appointments, and completing accurate registrations in a busy outpatient setting. You will support office operations, verify insurance, process co-pays, and maintain confidentiality while coordinating admissions and referrals.

This role requires a high school diploma and 0-2 years healthcare experience; join a team committed