Outpatient Service Rep III

Sarasota Memorial Health Care System; Sarasota Heights (FL); On-site; USD 34,000 - 52,000; Full time

Job summary

Sarasota Memorial Health Care System is seeking a Registration Clerk to greet patients at the front desk and collect accurate financial and insurance information. You will verify authorizations, answer phones, and liaise with physicians and insurance companies to ensure smooth patient flow.

The role requires at least 2 years of customer service experience and a High School Diploma; preferences include college or vocational training, typing 30-40 wpm, medical terminology knowledge, and strong

Qualifications

• Minimum 2 years of experience in a customer service setting.
• High School Diploma or equivalent required.

Responsibilities

• Greet patients and conduct daily interactions with a positive attitude.
• Interview patients to collect complete financial and insurance information.
• Verify required authorizations for visits and procedures as needed.
• Answer and route incoming calls to appropriate party.
• Act as liaison between facility, physicians, and insurance companies.
• Handle patient payments and collections at registration.
• Schedule patient appointments and procedures; verify benefits and obtain authorizations.
• Possess potential to assume supervisory duties in the absence of the office manager.
• Demonstrate excellent customer service throughout all interactions.

Skills

Customer service

Data entry

Medical terminology

Telephone etiquette

Interpersonal communication

Education

High School Diploma

Job description

Department

Registration_WMP

Job Summary

Greets patients and conducts his/her daily interactions in a way which demonstrates a positive organizational attitude modeling the organization’s mission, vision, and values. Professionally interviews patients obtaining complete and accurate financial and insurance information. Verifies required authorizations as needed. Professionally answers the telephone and routes call to the appropriate party. Acts as a liaison between the facility, physician, insurance company and other healthcare agencies. Handles collections of monies from patients at the time of registration. Observes strict confidentiality in dealing with patients and patient information. Schedules patient appointments and procedures. Verifies pain management benefits, insurance coverage, and obtains authorization for all visits and/or special procedures for Sarasota Memorial Healthcare Systems. Capable of assuming supervisory role in absence of office manager. Excels in customer service.

Required Qualifications

• Require a minimum of two (2) year’s of experience in a customer service setting.

Preferred Qualifications

• Prefer previous college or vocational training.
• Prefer the ability to type 30-40 wpm.
• Prefer knowledge of medical terminology and third party payers, and computer literacy with windows based programs.
• Prefer the ability to: establish and maintain effective working relationships; meet and communicate with the public in a courteous and professional manner, and handle difficult customers or situations.
• Prefer the ability to function in multiple tasks, prioritize duties and demonstrate initiative and self-direction.

Mandatory Education

HS EQ: High School Diploma, GED or Certificate

Employment Screening Requirements

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/