Outpatient Service Rep III

Sarasota Memorial Health Care System; Sarasota (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Sarasota Memorial Health Care System is seeking a Registration_WMP professional to greet patients, collect financial and insurance details, verify coverage, and route calls with professionalism.

The role involves obtaining authorizations, handling payments, and scheduling appointments, while maintaining confidentiality. Prior consumer-facing work and basic medical terminology knowledge are preferred.

Qualifications

• Minimum two years of experience in a customer service setting.
• Prefer college or vocational training.
• Prefer typing 30-40 words per minute.
• Prefer knowledge of medical terminology and third party payers.
• Prefer ability to manage multiple tasks and handle difficult customers.

Responsibilities

• Greet patients and conduct daily interactions with a positive attitude.
• Interview patients to collect financial and insurance information.
• Verify authorizations and insurance coverage for visits.
• Answer phones and route inquiries; act as liaison with providers and payers.
• Handle patient payments and observe confidentiality.
• Schedule patient appointments and procedures.
• Capable of assuming supervisory role in absence of office manager.

Skills

Customer service

Communication

Interpersonal skills

Medical terminology

Data entry

Education

High School Diploma or GED

Tools

Windows-based programs

Typing 30-40 wpm

Job description

Department

Registration_WMP

Job Summary

Greets patients and conducts his/her daily interactions in a way which demonstrates a positive organizational attitude modeling the organization’s mission, vision, and values. Professionally interviews patients obtaining complete and accurate financial and insurance information. Verifies required authorizations as needed. Professionally answers the telephone and routes call to the appropriate party. Acts as a liaison between the facility, physician, insurance company and other healthcare agencies. Handles collections of monies from patients at the time of registration. Observes strict confidentiality in dealing with patients and patient information. Schedules patient appointments and procedures. Verifies pain management benefits, insurance coverage, and obtains authorization for all visits and/or special procedures for Sarasota Memorial Healthcare Systems. Capable of assuming supervisory role in absence of office manager. Excels in customer service.

Required Qualifications

• Require a minimum of two (2) year’s of experience in a customer service setting.

Preferred Qualifications

• Prefer previous college or vocational training.
• Prefer the ability to type 30-40 wpm.
• Prefer knowledge of medical terminology and third party payers, and computer literacy with windows based programs.
• Prefer the ability to: establish and maintain effective working relationships; meet and communicate with the public in a courteous and professional manner, and handle difficult customers or situations.
• Prefer the ability to function in multiple tasks, prioritize duties and demonstrate initiative and self-direction.

Mandatory Education

HS EQ: High School Diploma, GED or Certificate

Employment Screening Requirements

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/