Outpatient Front Desk Coordinator – Patient Experience

CORA Physical Therapy; Florida; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Outpatient setting

Competitive pay

Generous PTO

Full benefits

401(k) program

Tuition reimbursement

Professional development

EMR & AI tools

Job summary

CORA Physical Therapy is seeking a Patient Services Coordinator to join our Rockledge clinic. You will be the first friendly face patients see, handling front desk operations, appointments, and phone communications while ensuring a warm, efficient patient experience.

In this role you’ll verify benefits, collect payments, scan documents, and coordinate referrals, all while maintaining a clean, organized environment in line with CDC guidelines. A commitment to service excellence is essential.

Qualifications

• High school diploma or GED required.
• Recent customer service experience required.
• Proficient in Microsoft Word and Excel.
• Strong communication, organization, and time management skills.
• Reliable, honest, and adaptable in fast-paced team environments.
• Preferred: Experience in a healthcare office; fluency in Spanish.

Responsibilities

• Greet patients warmly and build rapport through in-person and phone interactions.
• Screen and answer incoming calls promptly; take messages, and relay information as needed.
• Verify outpatient therapy insurance benefits (where applicable) and advise patients of financial responsibilities such as co-pays, deductibles, or co-insurance.
• Manage incoming physician referrals and prescriptions; communicate first visit expectations to new patients.
• Scan insurance cards, ID cards, and relevant paperwork into patient files.
• Collect co-pays and deductibles, provide receipts, balance daily collections, and submit charges to the Clinic Manager.
• Maintain a clean, organized, and welcoming clinic environment; sanitize spaces according to CDC guidelines.

Skills

Customer service

Communication

Organization

Time management

Spanish fluency

Reliability

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

CORA Physical Therapy is seeking a Patient Services Coordinator to join our Rockledge clinic. You will be the first friendly face patients see, handling front desk operations, appointments, and phone communications while ensuring a warm, efficient patient experience.

In this role you’ll verify benefits, collect payments, scan documents, and coordinate referrals, all while maintaining a clean, organized environment in line with CDC guidelines. A commitment to service excellence is essential.