Outpatient Care Front Desk Coordinator

CORA Physical Therapy; Florida; Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Outpatient setting

Competitive pay

Tuition reimbursement

Full benefits package

401(k) program

Professional development

Job summary

CORA Physical Therapy in Rockledge, FL is seeking a Patient Services Coordinator to join our outpatient clinic team. You’ll be the first point of contact, greet patients, manage calls, and verify insurance benefits while guiding patients through financial responsibilities.

You’ll maintain a welcoming reception area, process referrals, and support the clinic manager with daily operations, ensuring a positive patient experience and smooth front-desk workflow.

Qualifications

• High school diploma or GED required.
• Recent customer service experience required.
• Proficient in Microsoft Word and Excel.
• Strong communication, organization, and time management skills.
• Reliable, honest, and adaptable in fast-paced team environments.
• Preferred: Healthcare office experience and fluency in Spanish.

Responsibilities

• Greet patients warmly and build rapport through in-person and phone interactions.
• Screen and answer incoming calls promptly; take messages, and relay information as needed.
• Verify outpatient therapy insurance benefits (where applicable) and advise patients of financial responsibilities such as co-pays, deductibles, or co-insurance.
• Manage incoming physician referrals and prescriptions; communicate first visit expectations to new patients.
• Scan insurance cards, ID cards, and relevant paperwork into patient files.
• Collect co-pays and deductibles, provide receipts, balance daily collections, and submit charges to the Clinic Manager.
• Maintain a clean, organized, and welcoming clinic environment; sanitize spaces according to CDC guidelines.

Skills

Communication

Organization

Time management

Teamwork

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Job description

CORA Physical Therapy in Rockledge, FL is seeking a Patient Services Coordinator to join our outpatient clinic team. You’ll be the first point of contact, greet patients, manage calls, and verify insurance benefits while guiding patients through financial responsibilities.

You’ll maintain a welcoming reception area, process referrals, and support the clinic manager with daily operations, ensuring a positive patient experience and smooth front-desk workflow.