Patient Services & Front Desk Coordinator

CORA Physical Therapy; Largo (FL); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Outpatient setting

Competitive pay

Paid time off

Full benefits package

401(k) program

Tuition reimbursement

Professional development

AI-powered tools

Job summary

The CORA Physical Therapy clinic in Largo, FL is seeking a Patient Services Coordinator to greet patients, handle front desk duties, and deliver exceptional customer service. You’ll manage calls, screen referrals, verify benefits, collect co-pays, and support the clinic manager to ensure a smooth patient experience.

Ideal candidates have a high school diploma or GED, strong communication, organization, and time management skills, and recent customer service experience.

Qualifications

• High school diploma or GED.
• Recent customer service experience required.
• Proficient in Microsoft Word and Excel.
• Strong communication, organization, and time management skills.
• Preferred: Spanish fluency and healthcare office familiarity.

Responsibilities

• Greet patients warmly and build rapport through in-person and phone interactions.
• Screen and answer incoming calls promptly; take messages, and relay information as needed.
• Verify outpatient therapy insurance benefits (where applicable) and advise patients of financial responsibilities such as co-pays, deductibles, or co-insurance.
• Manage incoming physician referrals and prescriptions; communicate first visit expectations to new patients.
• Scan insurance cards, ID cards, and relevant paperwork into patient files.
• Collect co-pays and deductibles, provide receipts, balance daily collections, and submit charges to the Clinic Manager.
• Maintain a clean, organized, and welcoming clinic environment; sanitize spaces according to CDC guidelines.

Skills

Customer service experience

Communication skills

Organizational skills

Time management

Reliability and adaptability

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

The CORA Physical Therapy clinic in Largo, FL is seeking a Patient Services Coordinator to greet patients, handle front desk duties, and deliver exceptional customer service. You’ll manage calls, screen referrals, verify benefits, collect co-pays, and support the clinic manager to ensure a smooth patient experience.

Ideal candidates have a high school diploma or GED, strong communication, organization, and time management skills, and recent customer service experience.