Outpatient Access Navigator

University of Rochester Medicine; Town of Henrietta (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

The University of Rochester Medicine seeks an administrative professional to support ambulatory care operations at 211 Bailey Rd, Rochester, NY. You will greet patients, collect demographics, perform registrations, and support scheduling, billing and PHI protection in a fast-paced clinic.

Responsibilities include verifying patient identities with two identifiers, entering data into EMR, handling telephone encounters, coordinating appointments, collecting co-pays, and ensuring patient

Qualifications

• High School diploma and 1 year related experience in an administrative office or customer service field.
• Completion of Vision Care 1,2,3 courses required.
• Or equivalent combination of education and experience.
• Medical terminology experience preferred.
• Demonstrates ability to word process documents and enter data into a database.
• Demonstrates ICARE values to patients, families and staff preferred.
• Demonstrated skills related to achievement of customer satisfaction preferred.
• Ability to act as a resource to less experienced staff preferred.

Responsibilities

• Greets patients and initiates ambulatory experience, verifies patient identity using two identifiers.
• Collects patient demographics and financial information and enters data into EMR and revenue systems.
• Schedules new and return visits, pre-registers patients, and coordinates referrals.
• Answers clinic calls, routes telephone encounters, and manages messages in EMR.
• Edits registration data, assists in charge reconciliation, and ensures accurate schedules.
• Assesses urgency and serves as a frontline problem solver.
• May assist with basic vitals collection and patient documentation.
• Other duties as assigned.

Skills

Medical terminology

Customer service

Data entry

Word processing

Education

High School diploma

Vision Care 1,2,3 courses

Job description

The University of Rochester Medicine seeks an administrative professional to support ambulatory care operations at 211 Bailey Rd, Rochester, NY. You will greet patients, collect demographics, perform registrations, and support scheduling, billing and PHI protection in a fast-paced clinic.

Responsibilities include verifying patient identities with two identifiers, entering data into EMR, handling telephone encounters, coordinating appointments, collecting co-pays, and ensuring patient