Outpatient Access Coordinator - Patient Concierge

University of Rochester Medicine; Town of Henrietta (NY); On-site; USD 26,000 - 36,000; Full time

Job summary

University of Rochester Medicine is seeking a friendly Registration Specialist to support ambulatory care at 10 Miracle Mile Dr, Rochester, NY. You will greet patients, verify identities, collect demographics, and navigate the EMR to ensure accurate billing and seamless visits.

You will schedule visits, collect co-pays, and coordinate with care teams to ensure timely appointments and accurate documentation while protecting patient information under HIPAA.

Qualifications

• High School diploma and 1 year related experience in an administrative office or customer service field required
• Completion of Vision Care 1,2,3 courses required
• Or equivalent combination of education and experience

Responsibilities

• Greets patients and verifies identity using two identifiers to ensure correct patient routing.
• Enter demographic and financial data into the EMR and revenue cycle systems.
• Schedules appointments and pre-registers patients for visits, coordinating referrals.
• Collects co-pays and assists with end-of-day deposits and reconciliation.
• Answers clinic calls, routes to appropriate staff, and manages telephone encounters.
• Maintains PHI privacy and assists in patient information processing for ambulatory care.

Skills

Medical terminology

Data entry

Customer service

HIPAA knowledge

Phone etiquette

Education

High School diploma

Vision Care 1,2,3 courses

Equivalent combination of education and experience

Job description

University of Rochester Medicine is seeking a friendly Registration Specialist to support ambulatory care at 10 Miracle Mile Dr, Rochester, NY. You will greet patients, verify identities, collect demographics, and navigate the EMR to ensure accurate billing and seamless visits.

You will schedule visits, collect co-pays, and coordinate with care teams to ensure timely appointments and accurate documentation while protecting patient information under HIPAA.