Outlet Supervisor: Lead & Mentor Teams

vfc; Simpsonville (KY); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Incentive plan

Medical benefits

Market pay range

Job summary

Vans seeks a Supervisor to support the store leadership team and drive a best-in-class customer experience. You will lead by example, coach associates, and ensure operational excellence across engagement, merchandising, and store standards.

You will help maximize profitability, foster an inclusive team culture, and contribute to the store's success in a fast-paced retail environment while mentoring others and delivering exceptional service.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced, customer-focused environment.
• High School Diploma or equivalent preferred.
• Strong verbal and written communication skills with the ability to influence across all levels.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviours and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement by participating in local initiatives and events.
• Uphold company policies, safety standards, and operational procedures.
• Foster a positive and inclusive store environment that encourages creativity, collaboration, and learning.

Skills

Retail leadership

Coaching

Communication skills

Adaptability

Independent worker

Retail software tools

Education

High school diploma or equivalent

Tools

Word processing

Spreadsheets

Retail software tools

Job description

Vans seeks a Supervisor to support the store leadership team and drive a best-in-class customer experience. You will lead by example, coach associates, and ensure operational excellence across engagement, merchandising, and store standards.

You will help maximize profitability, foster an inclusive team culture, and contribute to the store's success in a fast-paced retail environment while mentoring others and delivering exceptional service.