Outlet Store Leader: Elevate Customer Experience

RH; San Rafael (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

RH seeks an Outlet Assistant Store Leader in San Rafael, CA to partner with the Outlet Leader in driving operational excellence and delivering extraordinary guest experiences. You will coach and develop the team, review performance, and collaborate across sales, operations, and customer service to uphold RH merchandising standards and safety.

The role requires a flexible schedule, strong leadership, and a solutions-focused mindset to thrive in a fast-paced environment while representing the RH

Qualifications

• 3+ years of leadership experience in retail, preferably in home furnishings.
• Proven ability to inspire, coach, and develop high-performing teams.
• Analytical and strategic thinker with sound decision-making skills.
• Proficiency with Mac operating systems, iOS devices, Microsoft Office, and Google applications.
• Adaptable and resilient with a solutions-focused approach to change.
• Flexibility to work a dynamic schedule across all operational hours.

Responsibilities

• Coach, lead and develop the team in partnership with the Outlet Leader.
• Review and analyze business performance to identify opportunities and achieve extraordinary results.
• Partner with cross-functional teams to ensure seamless coordination of sales, operations, and customer service initiatives.
• Maintain merchandising standards that reflect the RH brand and Outlet vision.
• Ensure visual presentation supports safety, cleanliness, and operational excellence.
• Model adaptability and guide the team through change with a solutions-focused approach.
• Represent the RH brand through communication, personal presentation, and professionalism.

Skills

Leadership experience

Team development

Analytical thinking

Decision making

Cross-functional collaboration

Tools

Mac OS

iOS devices

Microsoft Office

Google Workspace

Job description

RH seeks an Outlet Assistant Store Leader in San Rafael, CA to partner with the Outlet Leader in driving operational excellence and delivering extraordinary guest experiences. You will coach and develop the team, review performance, and collaborate across sales, operations, and customer service to uphold RH merchandising standards and safety.

The role requires a flexible schedule, strong leadership, and a solutions-focused mindset to thrive in a fast-paced environment while representing the RH