Outdoor Retail Team Lead: Service, Coaching & Ops

Sportsman's Warehouse; Chattanooga (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

Sportsman’s Warehouse is seeking a Team Lead to support the Store Management Team and Outfitters during shifts, supervising daily operations and coaching staff to hit goals.

You will help ensure excellent customer service, maintain inventory accuracy, and uphold compliance including ATF regulations for firearms, while promoting a positive work environment and strong product knowledge.

Qualifications

• 2+ years of experience in a retail environment in a customer service focused position.
• Experience within an outdoor and/or sporting goods focused retailer.
• Experience in a team lead and/or supervisory role preferred but not required.
• Basic knowledge of Tomax, Microsoft Word, Microsoft Excel, Cisco phone system, and UKG.

Responsibilities

• Act as the primary resource for hourly team members, providing direct support, troubleshooting, training, and guidance.
• Foster a collaborative and positive work environment through clarifying and role modeling expectations, addressing immediate concerns, and supporting all training efforts.
• Serve as the “go to” for team members during their shifts, escalating issues to the Assistant Store Manager(s) as needed.
• Support the Store Management team in overseeing daily store operations, ensuring compliance with company policies and procedures.
• Proactively identify opportunities and step in as needed to support any area within the store, maintaining flexibility to adapt to business needs.
• Assist in the successful management and execution of departmental functions, ensuring tasks are completed efficiently and effectively, and that standards are maintained.
• Assist in executing opening and closing procedures, maintaining store security and compliance.
• Monitor employee attendance, time management, performance, and adherence to company policies, addressing any issues promptly and professionally.
• Assist in the training and onboarding processes for new team members, ensuring a smooth integration into the store culture.
• Facilitate conflict resolution among team members, promoting a positive work environment.
• Support the Store Management team by playing a hands‑on role in ensuring great service, driving sales, and maintaining a clean, safe, & high‑quality store environment.
• Be a direct role model in delivering exceptional customer service and possess strong product knowledge. Support, train, and coach team members in this area.
• Assist in supervising in‑store events and promotional activities to enhance customer engagement and store traffic.
• Support the Store Management team to ensure compliance with local, state, and federal regulations, including ATF regulations related to firearms.
• Help maintain accurate records of inventory, cycle counts, and compliance documentation.
• Perform additional tasks as assigned by the Store Management team, demonstrating flexibility and commitment to the overall success of the store.

Skills

Customer service

Sales skills

Product knowledge

Tools

Tomax

Microsoft Word

Microsoft Excel

Cisco phone system

UKG

Job description

Sportsman’s Warehouse is seeking a Team Lead to support the Store Management Team and Outfitters during shifts, supervising daily operations and coaching staff to hit goals.

You will help ensure excellent customer service, maintain inventory accuracy, and uphold compliance including ATF regulations for firearms, while promoting a positive work environment and strong product knowledge.