Outdoor Retail Team Lead – Service & Ops

Sportsman's Warehouse; Chandler (AZ); On-site; USD 18,000 - 26,000; Full time

Job summary

Sportsman’s Warehouse in Chandler, AZ is seeking a Team Lead to support the Store Management Team and guide Outfitters during shifts. You will supervise departments, coach staff, and drive operational excellence to achieve store goals.

The role emphasizes customer service, product knowledge, and teamwork, with duties spanning daily operations, training, and event support. A background in outdoor retail and ATF compliance familiarity is valued.

Qualifications

• Excellent customer service, sales skills, and product knowledge.
• Strong interpersonal skills with the ability to guide and support a diverse team.
• Excellent verbal and written communication skills, building relationships with customers, employees, and suppliers.
• Organizational and multitasking abilities for a dynamic retail environment.
• Knowledge of inventory management and merchandising principles.
• Proficiency in budget management and understanding of financial practices.
• Familiarity with local outdoor trends, activities, and organizations to inform decisions.

Responsibilities

• Act as the primary resource for hourly team members, providing direct support, training, and guidance.
• Foster a collaborative and positive work environment by clarifying expectations and supporting training.
• Serve as the go-to for team members during shifts, escalating issues to Store Management as needed.
• Oversee daily store operations, ensuring compliance with policies and procedures.
• Identify opportunities and support any area within the store to adapt to business needs.
• Assist in executing opening and closing procedures, maintaining store security and compliance.
• Monitor attendance, time management, performance, and policy adherence; address issues promptly.
• Assist in training and onboarding of new team members and conflict resolution.
• Support store management to drive service, sales, and a clean, safe environment.
• Participate in supervising in-store events and promotional activities.

Skills

Customer service

Sales skills

Product knowledge

Interpersonal skills

Communication

Organizational skills

Inventory management

Budget management

Outdoor trends

Education

2+ years retail experience

Experience in outdoor/sporting goods retailer

Team lead/supervisory role preferred

High school diploma or equivalent

Tools

Tomax

Microsoft Word

Microsoft Excel

Cisco phone system

UKG

Job description

Sportsman’s Warehouse in Chandler, AZ is seeking a Team Lead to support the Store Management Team and guide Outfitters during shifts. You will supervise departments, coach staff, and drive operational excellence to achieve store goals.

The role emphasizes customer service, product knowledge, and teamwork, with duties spanning daily operations, training, and event support. A background in outdoor retail and ATF compliance familiarity is valued.